It Manager

Murdoch Clarke is one of Tasmania's oldest and largest legal firms and has been providing a full range of legal services of the highest standard to the Tasmanian community and beyond for over 125 years.

We are seeking an experienced, motivated, and enthusiastic IT Manager to join our team in Hobart.

About the role

As our IT Manager you will be an essential member of the Murdoch Clarke team. You will work closely with the internal management team, the IT support technician, external vendors, and contractors to deliver high quality, secure and reliable IT solutions to the organisation.

Key functions

• Day to day oversight of the IT operation including monitoring of system availability, routine maintenance, user onboarding and offboarding, technical changes, and hands on incident resolution
• Provide high quality, prompt end user support by phone, email and in person
• Direct and supervise the IT support technician
• Recommend, plan and lead projects to maintain and progress IT systems
• Communicate clearly with management via written plans, recommendations, progress reports and business cases
• Manage the risk to IT systems through backup procedures, recovery plans, policies, security protocols, testing and auditing
• Work with vendors and service providers to plan, maintain and progress IT systems
• Design, plan, and execute the installation of new and replacement IT server and desktop infrastructure and systems
• Troubleshoot and remediate technical issues, including IT infrastructure and end user systems
• Maintain clear technical configuration documentation 
• Produce and maintain help and guidance documentation for end users
   

Attributes you need to be successful 

• Strong customer focus and excellent communication skills 
• High level skills in technical problem solving and troubleshooting for IT network, infrastructure, and desktop technologies 
• Excellent time management and prioritisation skills 
• Ability to build and maintain good working relationships 
• Culture of excellence in delivering IT services

Experience and qualifications we are looking for

Our ideal candidate will have:

• 5+ years of experience in a similar role in a small to medium sized professional services environment
• A tertiary qualification in an information technology or related discipline or equivalent experience
• A current driver’s licence

To be considered for the role, you will need to demonstrate administration and support experience with the following systems:

• Microsoft Windows Server and Desktop operating systems
• Active Directory, Group Policy, DHCP, DNS
• Microsoft Exchange
• IT infrastructure including, servers, storage, and networking 
• VMWare vCenter and ESXi or similar
• VEEAM Backup and Recovery or similar
• Microsoft 365, Entra, Teams
• Cybersecurity practice 
• VOIP Communications

Additionally, the following experience and skills are highly desirable:

• Experience administering a legal practice management software system (e.g. LEAP/FilePro/Practice Evolve/Lexis Affinity) 
• Experience administering dictation/transcription system (Olympus/Phillips/Dragon) 
• IT certifications in any of the relevant areas or systems including, Microsoft, Cisco and cybersecurity
• Experience with ACSC E8 or other cybersecurity standard
• Microsoft SQL Server administration
• Sophos firewall administration

Please note, this position includes hands on technical responsibilities involving some physical work. Occasional after hours work and travel to Launceston may also be required. 

Remuneration

Salary package and employment terms available as are appropriate to your experience and expertise.

Application 

In support of your application please provide a cover letter, maximum 2 pages, outlining why you are right person for this role.

Closing date for applications is 12 April 2024. Applications should be addressed to Mr Gavin Hinds, Practice Manager, Murdoch Clarke GPO Box 408, Hobart Tasmania 7001 or by email to ***********@murdochclarke.com.au

Please direct any questions you have about the position to Gavin Hinds on 03 6235 9*** or by email to the address specified above.