It Manager

Join Our Dynamic Team as an IT Manager!

Are you a forward thinker with a passion for helping businesses to move forward with new technology? We are looking for someone to play a key role in overseeing and managing our company’s information technology projects and systems. We are looking for someone to join us on a full-time basis where as a key member of our team, you'll collaborate with cross-functional areas of the business, help shape our strategies, and contribute to the growth of our organisation.

Response Group International (RGI) is an integrated, organisational development group with a history of 30+ years of work supporting organisations, communities and people. We provide integrated offerings across research, organisational development, accredited and non-accredited education at all levels in organisations as well as using a range of face-to-face, online and blended methods.

As a group we are committed to doing good work and doing it well, drawing on the broad range of skills and strengths of our team to support our growth. To date we have been successful in adopting new technologies to support the way we do work and helping us to respond effectively to changes in the industries where we work. We are looking for someone to continue this critical work, ensuring the smooth operations of our IT services and supporting our objectives through effective technology solutions. 

We need someone who has the skills and experience to jump straight in and isn’t afraid of rolling up their sleeves to get the job done.  You will need to be able to think systematically and be confident in presenting and discussing strategy at a board level, but equally comfortable in briefing and managing our IT support vendors. We need your help to continue to grow and support the smooth operations of our IT services. To be succesfull in this role the key things are that you have a wide range of experience in IT management and are able to balance the existing IT needs of the business, whilst also being forward focused and analysing and recommending changes in technology to help move our business forward. 

Position Overview: As the IT Manager you will play a key role responsible for overseeing and managing the company's information technology projects and systems. This position involves a wide range of tasks from technical support, software and hardware management, security oversight, vendor management, IT budgeting, and strategic IT planning. You will play a critical role in ensuring the smooth operation of IT services and supporting the company's objectives through effective technology solutions

Core work of the role:

• IT Strategy and Execution
• Policies and Procedures: Develop and maintain IT policies and procedures to support the organization's operational and compliance requirements. 
• Project Management: Lead and execute IT projects, ensuring they align with business goals and are delivered on time.
• Innovation: Stay up to date with industry trends and emerging technologies to continuously drive efficiencies across the business.
• Budget Management: Manage the IT budget effectively, allocate resources efficiently, and ensure optimal utilization to achieve maximum ROI.
• System Integration: Design and manage system integrations to streamline processes and improve efficiencies.
• Management of IT Systems
• User Management: Manage user accounts and software licensing, ensuring efficient license allocation and compliance.
• IT Security: Oversee IT security, including monitoring security reports, educating staff on security practices, and managing security solutions and policies.
• Hardware Management: Manage and support company hardware and software, including setup, maintenance, and troubleshooting.
• Management of all IT Systems: The effective management of all IT systems, including but not limited to Microsoft365, aXcelerate, Canvas and CloudAssess. 
• Leadership and Collaboration 
• Team Management: Including directing IT staff, managing workloads across IT contractors and personal development.
• Vendor management: Negotiation, relationship management, and issue resolution.

Experience:

• Bachelor’s degree in Information Technology or relevant experience 
• Professional certifications in IT would be advantageous 
• 5+ years of proven experience in a similar role, preferably in a similar industry 
• Strong understanding of IT infrastructure, software licensing, and security practices.
• Experience in budget management and resource allocation.
• Excellent project management skills and the ability to manage multiple projects simultaneously.
• Previous experience in Education, Technology, and Advisory Industries preferred.
• Demonstrated experience in leadership, particularly in motivating and guiding a team when required. 
• Excellent problem-solving, negotiation, and communication skills. 
  • You are a forward thinker, continually scanning for new technology that will help move the business forward. 

Skills:

• You have a strong sense of initiative, and act to find solutions to problems, rather than waiting for direction. 
• Your strong analytical skills support informed decision-making based on sound data interpretation. 

Location: Spring Hill, Brisbane with the flexibility to work from home

Ready to take the next step? If you're a forward thinking IT manager with a drive for innovation, we would love to hear from you. 

Please include your resume and a cover letter detailing your relevant experience and achievements.

Any questions please contact **@responsegroup.com.au