It Manager / Vcio

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership.

Duties

In this role, you will work with senior people within our client, executing and delivering the pipeline of projects demanded by their IT strategy. You will be the key liaison between our client and First Focus, ensuring that the client is receiving the services they need, delivered in a way that answer our client's business needs, while working to position First Focus to attract addition work with the client. This will require you to be able to proactively articulate solutions that First Focus can deliver that answer challenges our client is or will face.

We seek a unique person to act as an IT Manager/vCIO within one of our larger clients, owning the execution of their IT strategy and assisting to guide their IT decision making. The right person for this role must bring these non-negotiables to the table:

1. You must be able to manage stakeholder and priorities to effectively execute the projects required to pursue a strategy
2. You must be literate and capable across the spectrum of IT infrastructure in use inside mid sized businesses - cloud, virtualisation, security, UC etc
3. You must be able to demonstrate success owning and enhancing the relationship between an external service provider (in this case, First Focus) and their client
4. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
5. You must have a driving passion for helping people understand and use technology within their business. You’ll deliver key technical advice to our customer and be their trusted advisor.

First Focus’ values are based on keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Regular social events and a great team culture!