It Officer

The Company

LOWA Lighting Pty Ltd is a 100% Australian-owned commercial lighting company founded in Sydney Australia in 2008. Enabled by strategic business growth Lowa Lighting have recently expanded into a consolidated lighting product warehouse, manufacturing & testing hub in Sydney’s greater west. Being Australian owned & operated we are driving local growth through the development of new capabilities & competences that support product design, superior testing standards & onshoring smart manufacturing facilities.

The Opportunity

Reporting to the Finance & IT Manager the IT Officer will be responsible for maintaining our IT infrastructure, ensuring seamless technical support, and driving continuous improvement in our systems and processes. 

This is an permanent full-time role, based in our head office in Arndell Park. 

Roles and responsibilities include but are not limited to:

• Provide comprehensive IT technical support to users, ensuring efficient resolution of issues.
• Ensure the efficient operation of internet and telecommunications by troubleshooting issues and coordinating with third-party service providers.
• Evaluate, develop, and implement enhancements to the company’s Oracle NetSuite ERP system, along with future systems as required.
• Assist in data entry and problem-solving within the ERP and other systems, creating saved searches and custom reports.
• Manage the procurement of computer hardware, ensuring compatibility, competitive pricing, and timely assembly and repair of PCs, laptops, and other IT equipment.
• Oversee the allocation, documentation, and maintenance of the IT asset register, including the collection and access termination of IT equipment for departing employees.
• Diagnose and resolve errors/performance issues in devices, providing effective solutions.
• Install and set up monitors, monitor arms, keyboards, mice, docking stations, and other required equipment for new users.
• Repair, assemble, test and configure hardware

Skills & Experience

• Proven experience in IT support or a similar role.
• Familiarity with Oracle NetSuite ERP system or similar ERP systems.
• Strong problem-solving skills and the ability to troubleshoot hardware and software issues.
• Advanced proficiency in Microsoft Excel and experience creating custom reports and templates.

What’s On Offer 

• Join a successful, growing company – We are at the forefront of expansion, offering rare opportunities to work on diverse client industries and ground-breaking projects that shape the market.
• Indulge in the perks – We provide complimentary freshly brewed coffee from our onsite barista, weekly group exercise classes led by a personal trainer, and convenient free onsite parking, all within our state-of-the-art city-inspired office space.
• Be a part of a great culture - Embrace a supportive, vibrant and cohesive environment that nurtures a strong sense of belonging, complete with monthly birthday celebrations and regular social events. 
• Feel valued and supported – We pride ourselves on being a workplace that prioritizes mental health and well-being, offering a comprehensive Employee Assistance Program (EAP).

How to Apply

Interested? We would love to hear from you! 

Click “apply now” and include your resume and cover letter.

We strongly encourage individuals from all backgrounds to apply, regardless of factors such as race, sex, gender identity, age, physical or mental disability, marital status, family or carer’s responsibilities, religion, political opinion, or any other characteristic protected by applicable laws.