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Form of workARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley and AccessHQ are now all part of NCS Australia.
About us:
We are NCS Australia! We have brought together Australia’s best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen.
We're proud of our rich history of partnering with our clients to develop end to end digital technology solutions to accelerate their transformation and innovation journey. For over 40+ years our diverse global teams have delivered large-scale, mission-critical, multi-platform projects to governments and enterprises.
About the role:
The Service Delivery Manager is the customer advocate within the business for the managed services we deliver, ensuring the supporting teams are clear of the customers’ needs and support requirements. As a respected Managed Services specialist, the role supports our customer operational requirements, and is viewed as critical role by customers. It is critical that the incumbent understands the technology market, and client needs, to deliver relevant and leading managed services and solutions.
The role works within the region to provide advice on service management aspects of managed services (including incidents, problems, requests and changes) and ensures that relevant technical strategies, policies, standards and practices are applied correctly. The role works closely with the delivery teams to ensure solutions are implemented as expected and onboarded in a manner to ensure the managed service can be delivered successfully.
The role evangelises our Technology and Managed Services capability in partnership with our Customers and Partners, delivers efficient and effective solutions and managed services, and supports the Customer Operations teams, ensuring we maintains its market leading position with offerings within and across our digital competencies. Critically the role owns the Customers managed services from both and Arq and customers perspective.
Strong people leadership is required to build relationships with key customers stakeholders and Ariq Account Management, solutioning, delivery and capability teams.
On offer is an exciting career where you'll make an impact and work with innovative technology solutions. You will perfect your skills alongside a talented and collaborative team while enjoying the recognition, progression, and extensive benefits of a global organisation.
Onsite at the Customer office in Sydney, sitting outside the CIO’s office. Must present well, highly professional and be the face of BAU delivery.
About you:
- Proven expertise with Managed Services and application delivery with either Cloud, Analytics, Development or Mobile related technologies.
- Effective and structured problem-solving skills and ability to lead to outcomes that continuously improve.
- Commercial acumen in relation to managed services.
- Strong collaboration and communication skills.
- Technical depth to be able to relate to customer.
- Demonstrated ability to build and foster relationships across the organisation.
- Excellent capability and proven ability to drive engagement and retention within a client facing organisation.
- Relevant tertiary qualifications, skills and/or experience in technology, business administration or related fields.
- Ability to identify system, infrastructure and project interdependencies and balance competing demands to ensure project deliverables are achieved.
- Demonstrated ability as a Delivery Manager, able to combine a deep understanding of business processes, industry best practices and architectural patterns to great customer outcomes.
Why join us:
At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go!
We are in the process of refreshing our employee benefits, so don’t forget to ask our Talent Acquisition Team about what’s on offer.
We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at ***********@au.ncs-i.com.
Other important stuff:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.
As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ.
Visit our website https://www.ncs.co/en-au/ for more information.
Agencies: We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
