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Form of workIT Service Delivery Manager | Western Sydney
Your new company
An exciting opportunity is available for an IT Service Delivery Manager at a government organisation. This is a permanent position, located in Western Sydney and offers a flexible working arrangement.
Your new role
The IT Service Delivery Manager primary responsibility is to oversee the seamless provision of technology services and manage Service Desk operations for the organisation. Your focus will be on delivering high-quality and timely customer service, effectively meeting business needs while maintaining cost efficiency. Additionally, you will play a crucial role in supporting the Council's cyber security posture and risk program.
What you'll need to succeed
- Experience maintaining an ITIL-compliant service desk for incident and problem management.
- Experience managing cyber security operations and cyber security capability
- Experience receiving, logging and reporting on incoming service requests, ensuring regular communication with customers.
- Apply judgement and skills to provide Service Desk services, identify problems, and take action for resolution.
- Proven experience creating user guides and self-serve solutions, introducing capabilities for stakeholders.
- Keep the Service Desk up to date with new technologies and the latest procedures.
- Provide coaching, support, and direction to team members.
- Ensure compliance with relevant legislative and statutory requirements, industry codes, practices, and standards.
- Assist the ICT Operations Manager and Finance Business Partner in preparing the annual budget.
- Manage the budget for allocated Cost Centres/Projects.
- Analyse budget data and identify/report on trends.
What you'll get in return
- Opportunities for career growth and advancement
- Working from home option
- Salary package up to $155k + super
What you need to do now
If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to ***********@hays.com.au or call me on 0292492***. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
