Company

GreencrossSee more

addressAddressNorth Ryde, NSW
CategoryIT

Job description

Company DescriptionAbout UsGreencross is Australia’s largest integrated pet wellness organisation; with a network of retail stores (Petbarn), veterinary practices (Greencross Vets), and our Animal Emergency Hospitals. Our purpose is to make our world a happier place through the love of pets. We are looking for a leader who achieves outstanding results, and who can embody our values: Passion, Authentic, Caring, Knowledge and Togetherness. Job DescriptionAbout the roleWe are looking for a full-time IT Service Desk Agent to be a central point of contact for our front-line teams in stores, vet clinics and hospitals, supply distribution centres and business support office functions who need help with IT issues through phone calls and self-service tickets.You will be part of a motivated team aiming to provide efficient and effective IT support to end-users, ensuring high satisfaction and resolution of technical issues and service requests, collaborating with other IT support teams or 3rd party vendors, following ITIL processes, to deliver a high-quality customer service experience.Key Accountabilities/Responsibilities:Key areas for support include but are not limited to: Ticket Management: Log, prioritise, manage, and respond to incidents and requests within agreed service level timeframes. All interactions and any activities are to be of the highest quality and standards whereby all information is accurately recorded, outlining the issue, troubleshooting steps performed, and next steps.Issue Resolution: Troubleshoot and resolve technical issues related but not limited to end-user computing hardware laptops, desktops, point of sale, peripherals such as barcode scanners and PDAs, Microsoft 365 applications, network connectivity, business applications within retail, vet clinics, vet hospitals, supply chain and support office functions and printing including document, label and receipt printers.Communication: Provide friendly, clear, and consistent communication over the phone, in person and ticket updates with the ability to convey technical information in layman's terms, ensuring expectations are managed through frequent updates on progress.Documentation: Identify gaps in knowledge and process documentation, create, update and share knowledge articles to improve efficiency and speed to resolution. Assist in creating guides for end-user self-service frequently asked questions (FAQs)Collaboration: Work closely with other IT teams and 3rd party vendors to escalate and resolve issues. Willingness to participate in project activities, new site setup or refurbishments, and asset and hardware replacements.Continuous Learning: Stay updated with the latest technologies, trends, and best practices in IT services. QualificationsAbout youThe successful candidate will have:Previous experience within IT Service Desk or Customer Service.Experience in Microsoft technologies, Azure Active Directory, Active Directory on-premises, Windows operating systems, M365 admin, Intune and Exchange Online.Level 1 hardware and peripherals support and deployment, i.e., laptops, desktop PCs, printers, audio-visual equipment, BYOD, and mobile devices (iOS, android).Level 1 systems and application support, including LAN, WAN, VPN, file server and business applications.Familiar with ITIL foundations Incident, Request, and Problem management.Knowledge of ServiceNow or similar ITSM tools.Excellent written and verbal communication skills.logical diagnostic troubleshooting, problem-solving skills, and ability to follow instructions while thinking creatively and critically.Excellent customer service skills and a friendly, positive, and customer-driven attitude.Ability to quickly learn and apply new knowledge.A can-do attitude with the ability to work under pressure.Ability to prioritise effectively, multi-task, and adapt to changing priorities.Self-motivated and directed with keen attention to detail. Additional InformationYou are a results-oriented with the ability to develop positive, professional relationships across varied stakeholder groups. You are a natural problem solver who enjoys planning and who also thrives in ambiguous, fast-paced environments. You are passionate about technology, and are always looking to further your personal knowledge and expertise.Our Benefits Work in a business that is passionate about animals!Be part of the leading pet retail business in the countryPaid parental leave, flexible working arrangementsPet services and product discount
Refer code: 1574959. Greencross - The previous day - 2024-02-28 13:27

Greencross

North Ryde, NSW
Jobs feed

Leading hand - Electrcial

Evolve Talent

Perth, WA

Administration Clerk

Acfs

Fremantle, WA

Sales Representative - Busselton

Spotlight

Busselton, WA

Teacher - Early Childhood Education

Department Of Education Wa

Norseman, WA

Trades Assistant

Civmec

Norseman, WA

Voyager Estate - Chef De Partie

The Landsmith Collection

Margaret River, WA

Industrial Relief Instructor

Department Of Justice Wa

Derby, WA

Inclusion Support Educator

Nido Early School

Craigie, WA

GP ED/ GPA needed in Derby, WA

Wavelength International

Derby, WA

Hair Salon Manager

Get Your Visa

Scarborough, WA

Share jobs with friends

Related jobs

It Service Desk Agent

Service Officer Service Desk

Department Of Communities And Justice

Parramatta, NSW

5 days ago - seen

IT Service Desk & Workplace Specialist

Emmbr

New South Wales

5 days ago - seen

IT Service Desk Intern

Accounts Nextgen

Sydney, NSW

5 days ago - seen

Level 1/2 Service Desk Analyst

Ashdown People

Sydney, NSW

5 days ago - seen

IT Service Desk & Workplace Specialist

Emmbr

Sydney, NSW

5 days ago - seen

Service Desk Engineer L1

Virtual It Group

Shellharbour, NSW

5 days ago - seen

Service Desk Engineer L2

Virtual It Group

Alexandria, NSW

5 days ago - seen

Level 2 Service Desk and Onsite Engineer

Blueapache

Sydney, NSW

5 days ago - seen

Level 2 IT Service Desk Engineer

Fcb Group

North Sydney, NSW

5 days ago - seen

Service Desk Officer

Recruitment Hive

Sydney, NSW

5 days ago - seen

Level 1 Service Desk Technician

Emerging It

North Sydney, NSW

5 days ago - seen

Service Desk Officer

Emanate Technology

Sydney, NSW

6 days ago - seen

Service Desk Officer

Gwg Recruitment

Newcastle, NSW

6 days ago - seen

Service Desk Manager - Service Delivery & Customer Success

Genesis It Recruitment

Sydney, NSW

6 days ago - seen

Graduate Service Desk Analyst

It Services Firm

Sydney, NSW

6 days ago - seen

Service Desk Officer

Catholiccare Central Queensland

Bathurst, NSW

6 days ago - seen

Service Desk Officer

Recruitment Hive

Sydney, NSW

7 days ago - seen

IT Service Desk Analyst

Mosaic Brands Ltd

Rosebery, NSW

7 days ago - seen