AddressAre you ready to start your IT career with a leading managed services company? Here's your chance to thrive and advance in a dynamic and supportive environment.
About Us:
Emerging IT is an established integrator and managed services provider with over 23 years of industry expertise. We deliver cutting-edge technology solutions to Australian businesses, prioritizing exceptional service and customer experience.
As a managed services company, we are dedicated to providing outstanding IT solutions and support. Our team is fueled by innovation, collaboration, and a commitment to excellence. As we expand, we are seeking a motivated Level 1 Service Desk Technician to join our growing team.
About the role:
As a Level 1 Service Desk Technician, you will play a pivotal role in delivering technical assistance and support to our clients. Your responsibilities will include incident management, responding to client inquiries, documenting issues accurately, and ensuring prompt resolution of IT-related problems. This position offers an excellent opportunity for career development and advancement within our organization.
Key Responsibilities:
- Respond promptly to client requests and incidents via phone, email, or ticketing system.
- Document all client interactions and technical issues with precision.
- Provide basic troubleshooting and technical support for hardware, software, and network-related issues.
- Escalate complex problems to higher-level support teams when necessary.
- Adhere to established processes and procedures for incident resolution and service delivery.
- Ensure compliance with service level agreements (SLAs) and maintain high customer satisfaction.
Qualifications and Skills:
- Bachelor’s degree in Information Technology, Computer Science, or a related field is required.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Previous experience in a Service Desk or technical support role is preferred.
- Strong technical skills in troubleshooting Windows operating systems, Microsoft Office applications, and basic networking concepts.
- Familiarity with ticketing systems (e.g., ConnectWise) and ITIL framework is advantageous.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and perform effectively under pressure.
- Commitment to continuous learning and professional development.
Benefits:
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth, advancement, and professional training.
- A collaborative work environment with a supportive team culture.
- Exposure to a diverse range of IT technologies and solutions.
How to Apply:
If you are enthusiastic about launching your IT career and eager to thrive in a fast-paced managed services environment, we want to hear from you! Please submit your resume and a cover letter detailing your technical skills, relevant experience, and career aspirations.
Join us and take the first step toward an exciting and rewarding career in IT support!
Note: This position may require occasional evening or weekend availability for on-call support.
