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Form of work3 Moths Contract Initially | On-site Role | Level 1
Your new company
Hays Technology are delighted to announce their partnership with a Victorian Government government-owned corporation! The opportunity will see you joining a passionate team environment within a successful and well-known organisation based in Gippsland with a flexible working environment.
Your new role
As an ICT Service Desk Analyst, you will be a vital part of our technology support team. Your primary focus will be to provide exceptional customer service by assisting end-users with technical issues, troubleshooting, and ensuring smooth operations across our IT systems.
What you'll need to succeed
It serves as the first point of contact for staff and external stakeholders seeking technical assistance.
Answer phone calls and emails promptly, addressing queries related to hardware, software, network connectivity, and applications.
Troubleshoot minor IT issues, providing timely resolutions or escalating to higher support tiers when necessary.
Collaborate with other IT professionals to identify technical solutions and ensure efficient service delivery.
- Register requests from customers.
- Solve user problems involving PC's, peripherals, networks and access to servers.
- Provides first and second level support over the phone and in person.
- Provide a system administration service including user logon facilities such as passwords and directory creation.
- Refer more complex requests to appropriate third level support
- Document and maintain Service Desk procedures.
- Maintain, analyse, and report on statistics of user requests.
- Install hardware and software as necessary.
- Carry out projects such as PC/laptop upgrade and software upgrade.
- Provide 1st and 2nd level support
Administrative Responsibilities:
Document and track incidents and service requests using our ticketing system.
Maintain accurate records of user interactions, resolutions, and follow-up actions.
Assist with server-side support, including user account management, permissions, and access control.
Provide remote support to users across different Council locations.
Generate customer feedback reports to improve service quality.
Stay informed about technology updates and changes to content management systems (CMS).
Additional Responsibilities:
Adapt software and hardware setups to meet individual user requirements.
Install and update software as needed.
Stay current with industry trends and emerging technologies.
Collaborate with cross-functional teams to enhance overall IT services.
Ensure compliance with Council policies and security protocols.
What you'll get in return
On offer is a 3-month contract with the possibility of ongoing & an attractive salary, and you'll get the chance to contribute significantly to a project which will positively impact the lives of those around you. You will be exposed to the latest technologies and will work with a team of highly motivated professionals.
What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV directly to Laura Diaz at **********@hays.com.au We look forward to hearing from you soon! At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV directly to Laura Diaz at **********@hays.com.au
We look forward to hearing from you soon!
