It Service Engineer

EHW Technology is a business IT specialist based in Mackay and servicing clients in Mackay, QLD and the surrounding district.

We are currently seeking a motivated technician/s for an immediate start to fill a full-time position that we have available. 

The IT SERVICE ENGINEER role is perfect for anyone with less than two years’ experience in the IT industry. The available role involves providing in-house repairs, maintenance, trouble shooting, sales, customer support and warranty support, providing technical support to businesses and employees, managing Service Desk documentation, and resolving or escalating incidents and service requests in a timely and effective manner. Applicants for this position should have.

• A strong ability to manage and process incidents and service requests then resolve and/or escalate in a timely and effective manner.
• Support the existing service department.
• Perform configuration changes on network devices with the assistance of the wider team.
• Experience with Windows 10 / 11
• Knowledge of Microsoft Office 2016/2019 / Office 365
• Knowledge in VoIP & PABX Systems
• Experience in desktop support particularly in diagnosing errors and replacing hardware.

About you.

• IT Industry experience
• Australian Citizenship or appropriate work visa (this is not a sponsored role)
• Relevant tertiary qualifications in Information Technology (desirable)
• Excellent Customer Relation skills
• Excellent communication skills (verbal and written)
• Great time management skills with an ability to prioritize and deliver to strict timeframes.
• Experience in networking printers / scanner setup
• Current driver's license
• Passion to learn future technology skills.

EHW Technology is an Equal Opportunity Employer. We value diversity and inclusion in the workplace and seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance, and business needs.

Please submit your resume with a covering letter explaining your skill sets to *****@ehwtech.net.au