Address
Form of workDo you have phone/call centre experience and is now looking for a fresh start in the IT industry? This might be the role for you!
What is the role
Based in our Brisbane office, full-time (38 hours), Monday to Friday, with hybrid options. Learn from a team of IT professionals and be rewarded for completing certifications.
The focus of this role is to deliver a great service experience to our wide range of customers. As such our ideal candidate has a combination of excellent communication skills, great problem-solving abilities and is passionate about quality. This permanent ongoing role will involve working on a variety of systems.
Who we are looking for
While being on top of your game technically is obviously an essential attribute for this role, we are also looking for someone who has the following:
- Previous customer support experience
- Understanding of computer, network and Internet technologies
- Basic troubleshooting Windows servers, Microsoft operating systems, PC software apps & Office 365
- Microsoft Office 365
- Sound logical diagnostic ability
- Some networking and firewall administration skills
What we offer
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Lunches and snacks provided
- Bonuses and incentives for upskilling
What we do
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
Who we are
New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide. We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals.
