Ict Service Desk Engineer

About the Organisation
Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.  

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

If you have previous experience as an ICT Service Desk Engineer, this is a great opportunity to join one of Australia’s leading social purpose organisations. You will join a fast paced ICT Service Desk team who are supportive, customer focused with a strong team ethos.  This is a permanent full time position, location flexible. There may be occasions when you will need to perform on-call or remote work based on a roster.

Key Responsibilities

• Provide operational support for all ICT equipment
• Provide first level operational support for all ICT applications
• Maintain the availability, security, integrity, performance and enhancements of the ICT technology environment
• Ensure assets are documented and managed within the appropriate systems
• Ensure continuous improvement of ICT services, practices and processes in line with industry advances to ensure that the business remains competitive with best in class ICT services.

Skills & Experience

• Demonstrated IT Service Desk experience
• Proven communication, customer service and interpersonal skills
• Customer service focus with an understanding of client expectations
• Ability to effectively prioritise and execute tasks in a fast-paced environment

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Join one of Australia’s leading social purpose organisations
• Permanent full time role – location flexible
• Excellent salary packaging benefits through Maxxia and monthly RDO’s

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Debra Neil at recruitment@lwb.org.au.

Applications close at midnight on Sunday 14th April. 2024.

To be considered for and appointed to a position at Life Without Barriers, you must be vaccinated against COVID-19 or hold a valid medical exemption certificate.  You will be required to provide evidence of your vaccination status during the recruitment process.