Address
Form of workJob Req ID
Home Affairs - 131074
Location
ACT
Classification
APS Level 3 - $61,915.00 and $71,136.00 plus 15.4% super (part time pro-rata)
Employment Type
Ongoing (Permanent), Full-time
Flexible work
Onsite
Contact Officer
Kerry Davis on (02) 5127 9*** or ***********@homeaffairs.gov.au
About our opportunity
This process is being used to fill up to 2 immediate vacancies. A merit pool may be established and used to fill similar vacancies for up to 18 months.
About our team
GM Technology & Major Cap Group | ICT Division | ICT Service Management | NA
The IT Service Management Branch is responsible for the overall user experience of the Department's ICT services.
The Department has approximately 20,000 desktop users and our Branch manages a range of ICT Services and processes which allow the Department to meet its strategic and operational goals.
Our team manages major service internal system disruptions. We manage the systems and processes that provide users with ICT assets and system access. We manage ICT change management and the delivery of integrated scheduled ICT software releases. We also provide ICT support to VIP and Ministerial users in the Department.
The IT Service Management Branch is a Canberra-based Service Delivery area, which provides support 24x7 for the Department's ICT users. While some flexibility to work from home is available, successful applicants will be required primarily to work from the office in Belconnen.
Our ideal candidate
We're looking for enthusiastic team players, who are happy to work across teams in a multi-disciplinary ICT Service Management environment.
You will be able to work independently, following established guidelines under broad direction to progress tasking
You will be able to adapt your work and timelines to meet changing priorities
You'll have excellent written and verbal communication skills, including the ability to collaborate with both technical and business focussed stakeholders
You will be able to support stakeholder relationships across ICT Division, as well as with business, operational areas and suppliers.
Duties and responsibilities
Provide support, problem solving and issues management for internal and external stakeholders
Develop and maintain sound general knowledge in IT Service management and the ServiceNow Platform, and provide support for functional activities
Assist in performing defined tasks to monitor service delivery against service level agreements, and maintain records of relevant information
Assist with projects, provide support to working groups and provide administrative support to your team and Branch Management.
How to apply
Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 04/02/2024 at 11:59pm (midnight) AEDT – Late applications will not be accepted.
As part of your application, you will be required to prepare and submit a response to the selection criteria, please provide 250 word response to each application question.
1. Provide an example of a time when you have had to liaise and negotiate with other people in order to achieve a goal.
2. Describe a situation in which you have shown initiative and have worked independently to achieve a good outcome for an internal or external stakeholder.
3. Provide an example that demonstrates your ability to contribute to a good outcome by developing practical solutions to problems.
Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 131074 in the document footer.
Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.
Eligibility
To be eligible for the position you must be an Australian Citizen.
The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance and an Employment Suitability Clearance (ESC).
Diversity and inclusion
The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
Technical assistance
For technical enquiries please call or email for assistance:
Please include any applicable screen captures, a response will be provided during business hours.
Notes
The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.
The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.
Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.
