It Support Engineer

What is on offer?

• Career development in a leading MSP
• Permanent full-time position with competitive salary package
• Excellent client engagement role & opportunities to upskill
• Energetic and positive work culture – where people enjoy their job, have a laugh, and work together
• Training and Upskilling

About the Business:

AUIT is a full-service I.T. company providing end to end I.T. solution and support to a wide range of clients within the Canberra and Perth regions. The services provided by the company include Service Management, IT Support, IT Security, Project Management, Asset Management, Disaster Recovery, Backup Management, Business Continuity, Cloud Services, Hardware Sales, and Web Hosting. 

About the Role:

This exciting opportunity is to work in a collaborative and supportive environment while making meaningful impact by providing exceptional technical support to end-users. AUIT wants a team member who is willing to seek ongoing professional development opportunities to enhance your skills and knowledge. If you are a customer-focused IT professional with a passion for delivering top-notch technical support, we would love to hear from you! Apply now and become a vital part of our dedicated IT support team. 

Desired Skills and Experience:

It is expected the IT Support Technician will have:

• Minimum 2 year relevant experience in Information Technology
• Provide Level 2-3 support for the Managed Services environments
• Handle incoming calls, create, manage, follow-up and resolve support requests via ticket-based CRM with a high level of attention to detail whilst providing clients with regular progress updates
• Demonstrated experience administrating Microsoft Intune, 365 Windows Server Environments and Desktop products including Active Directory.
• Experience with troubleshooting Microsoft Office products including 365 and Intune.
• Excellent client service skills and the ability to communicate with a wide range of stakeholders.
• Strong problem-solving skills and the ability to take responsibility for issues that arise.
• Knowledge of basic I.T. processes and hardware including email, printers, and file sharing.
• Strong attention to detail.

Required:

• Hold a minimum of 2 year relevant experience, in a Service Desk or Technical role (preferably MSP specific)
• Hold a valid, Australia Drivers Licence
• Be willing to undertake an Australian Police Check
• Active Directory and/or AzureAD Experience
• Windows file shares, permissions, security experience
• Group Policy creation and Management experience
• Intune Enrollment and Policy Management experience
• Printer management experience
• Office 365 Management experience
• Domain/DNS Management experience
• Network management (subnetting, L2/L3 switching/routing) (Desireable)
• VOIP/SIP Phone system administration experience

Please submit your CV and a ONE page cover letter outlining your experience.