Address
Form of workThe IT Support Engineer will be responsible for providing end user support, and maintaining the server and network infrastructure.
- Permanent Full Time
- Multinational Mining Company
- Location: Mudgee NSW (Regional NSW)
This role is to be based at one of their mine sites within the Mudgee region of NSW (3.5 hours drive from Sydney NSW).
Key Responsibilities:
- Provide IT support to local and remote staff via phone, email and face to face communication.
- Provide IT support to multiple mine sites and office locations as part of the IT service team.
- Responding to requests for assistance with IT systems and equipment in a timely manner.
- Support of all local Desktop, Laptop, Printer, Audio Visual and Telephone devices.
- Administration of onsite server and network infrastructure as directed by the IT Infrastructure group.
- Provision of Desktop and Laptop builds.
- Liaise with external vendors and service providers for hardware and software queries.
- Generation and escalation of IT Support requests and incidents in the Service Desk management tool.
- Track and maintain the progress of Service desk requests and liaise with relevant parties.
- Maintain up to date documentation of local IT environment.
- Participate in relevant site or team based ICT meetings as needed.
- Minimum 5 years experience working in the IT industry as IT Support Engineer / Systems Administrator.
- Experience with supporting Windows 10 and Office 365 environment.
- Experience with Windows Server Administration.
- Experience with Server backup and virtualisation technologies.
- Experience with Cisco Meraki, desirable.
- Experience with IP and traditional PABX Telephony systems.
- Remote support technologies.
- Current Drivers License and ability to drive.
Job Ref: 3744442
TO APPLY: Please click on the appropriate link
