It Support Engineer

Seeking a passionate infrastructure engineer to join our leading international eCommerce organisation. 

We constantly look for opportunities to grow and learn. Our teams operate in an open, fast-paced environment. Challenge yourself and create business value.

Responsibilities:

• Ensure all IT Infrastructures are maintained and operational at all times with service continuity planning processes.
• Work in Windows server administration including Active Directory, Domain Controller, DNS, DHCP, file server and print server.
• Procure IT hardware, software and services.
• Administration support on laptops, desktops, and other hardware equipment.
• Evaluate and manage critical security, governance, and risk associated with IT infrastructure and identify priority areas for remediation.
• Identity and access management for all IT systems and services.
• Understand networking, Wi-Fi, VPN, and firewall management (Fortigate).
• Investigate, diagnose, and resolve complex operational IT infrastructure issues.
• IT Support and service desk management with Jira Service Management.
• Maintain documentation with Confluence and provide timely reports.
• Assist in all IT infrastructure project delivery.

Your skills:

• We require a minimum 2-years of experience in a similar role.
• Experience in administration of Microsoft 365, Azure AD (Entra), Sharepoint and other services.
• Experience in AWS and Azure cloud technologies.
• Ability to build strong relationships at all levels and provide outstanding customer service through good verbal and written communication.
• Must be able to demonstrate prior high-quality systems documentation.
• Strong and proven technical, analytical, troubleshooting, and problem-solving skills.
• Must be hands-on and have a passion for learning and technology.
• Strong attention to detail and ability to see tasks through to conclusion.
• Ability to work autonomously and within a team.

Applicants will enjoy a hybrid role working in our Smithfield warehouse, in the CBD office and working from home.

All applicants must have full working rights in Australia.