It Support / Help Desk

IT Support/Help Desk

Racing NSW - IT Department

Full time role in Sydney CBD

Salary negotiable based on experience.

Racing NSW is responsible for the leadership, supervision, and regulation of thoroughbred horse racing within NSW. 

Working full time from our Sydney head office, we have an exciting opportunity to join a small and dedicated IT department focused on servicing the NSW Thoroughbred Racing industry.

In a typical day in this role, you might:

• Utilise effective technical and interpersonal skills to provide first and second level support for all desktop, infrastructure, and system issues both Face-to-face and remote users.
• Installing, configuring, and maintaining desktops, applications, and printers.
• Troubleshooting hardware network and software issues
• Ensure incidents and resolutions are recorded within the IT Service Desk and knowledge base.
• Perform routine checks, maintenance, and monitoring of IT infrastructure.

To be considered for this role, you should have:

• ‘Can do’ attitude and determination to get the job done.
• Three years’ experience working in a similar role.
• A tertiary level qualification in Information Technology.
• Thorough working knowledge of Microsoft Office 365 and Active Directory, endpoint security such as Sophos Antivirus/Encryption, VPN, Experience with Windows OS and patching.
• A fundamental knowledge of network and server infrastructure and troubleshooting.
• Demonstrated experience maintaining PCs, printers, servers, and application software.
• Knowledge in troubleshooting Apple and Android devices, Backups, VMWare, DNS, DHCP, GPO, AWS environment.
• Excellent customer service and communication skills and enjoy problem solving within a fast-paced environment.
• Initiative and the ability to work independently.
• Knowledge in updating content in a website CMS, such as WordPress, is definitely an advantage for this role.

To apply please attach your cover letter together with your CV