It Support Officer

Employment Status: Permanent, full time
Days & Hours of Work: Monday - Friday totalling 38hrs per week
Competitive Salary: Band 5 - $78,462.47 to $91,547.11 (dependent on experience) p.a. + 11% superannuation
Location: Corporate Centre in Sandringham, with the flexibility to work from home

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

Reporting to the Team Leader of the Support desk working within the IT support Team, the key purpose of the IT Support officer is to provide efficient, timely, accurate and reliable IT support to the customers of Council’s IT department while also assisting these customers to utilise IT to their best advantage and contributing to the development and implementation of measures to improve and enhance IT support services.

You will be responsible for:

• Excellent Customer Service is delivered to ensure a great customer experience for the Organisation
• Technology, systems and solutions are provided and maintained within IT standards and practices
• Install, maintain, update and support all council desktop applications, systems and peripherals
• Participate as a member of the IT Support team in department Projects and Initiatives
• Service Desk calls are classified, responded to and resolved in a timely, accurate and effective manner
• Liaising with Contractors, Consultants, Vendors and service providers on matters relating to internal IT support
• Purchasing of peripherals and monitoring stock levels

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• Post-secondary qualifications in Information Technology or related discipline, may include any of the following;
• Computer Science (diploma or equivalent)
• Information Technology (diploma or equivalent)
• Relevant industry-based training
• Minimum 3 years’ experience in a related field
• A solid understanding of the role of the Help Desk and 1st & 2nd Level support
• Experience supporting Windows 10/11 and Office 365 in an enterprise environment
• Experience administering Active Directory/Azure Entra ID and Intune

Desirable:

• ITIL qualifications
• Experience in Local Government
• Microsoft Exchange 2019 (or above) administration experience
• Enterprise Telephony system (PBX) support experience
• Desktop application packaging experience. (Intune)
• Experience supporting mobile devices using a Mobile Device Management (MDM) solution (Airwatch)

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check
• Provide or obtain an employment-based Working with Children check

What we can offer you in return: 

• A work life/balance through flexible and hybrid working arrangements
• Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year
• Dedicated Staff Wellbeing programs, events and gym membership discounts
• Learning and development opportunities so our people can grow and thrive
• A Parkland surrounded office that is only short 500m stroll to the beach
• Free onsite staff parking plus hybrid vehicles that employees can book for work related travel
• A Green Money program, that rewards our staff for taking simple everyday steps to a more substantiable and climate aware living

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

1. To discover more about the role and responsibilities review the Position Description on Bayside City Council Careers page
2. Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role
3. Click Apply to submit your application
4. If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager

Applications close: Tuesday 13 February, 11:55pm

Please note - Shortlisting will commence prior to the closing date so we encourage you to submit your application as soon as possible.

If you would like to learn more about this opportunity or have any question, please contact Ricky Naylor, Team Leader Support Desk, on 03 9261 7013 or via email *******@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.