AddressThe IT Support Officer is responsible for the staff support Helpdesk, ensuring excellent customer service and accurate data entry to the system #WFH
Spirit Super is a national, profit-for-member, industry super fund managing approximately $29 billion in funds. The fund offers strong outcomes, award-winning service, product excellence and financial sustainability to members across Australia. We are focused on creating Australia’s most dynamic superannuation fund by bringing customised super solutions to our members across all locations and life stages.
Spirit Super and CareSuper are pleased to announce that they have entered into a binding agreement to merge the two funds. This comes after an extensive due diligence process, with the merger expected to be completed in late 2024.
About the role.
Reporting to the Service Delivery Manager, the IT Support Officer is required to administer and maintain applications, desktops, mobile devices, network equipment and phone systems. You will be responsible for the staff support Helpdesk, ensuring excellent customer service and accurate data entry to the system. Applicants must be located in Hobart, Tasmania.
Picture yourself.
- Building and maintaining effective relationships with relevant internal and external stakeholders to ensure organisation requirements are met
- Working a flexible schedule with regular out of hours work required due to the operational nature of this role and this work may be scheduled or un-scheduled
- Demonstrating the organisation values of Be You, Be Connected, Be Accountable and Be Brave
- Ensuring activities comply with relevant statutory and regulatory requirements, legal demands, and professional and ethical standards
- Taking reasonable care for your own personal health and safety and the safety of others in the workplace (e.g. Staff members, visitors, contractors, and members of the public).
Who are we looking for?
We want people with spirit! We are looking for:
- College or vocational training in IT related subject
- Knowledge of desktop and mobile devices support and maintenance (Windows, iOS and Android)
- Knowledge of standard productivity and business applications (Microsoft Office, Adobe, Antivirus etc.)
- Previous experience in IT support or IT retail
- Ability to prioritise, work under pressure and meet deadlines and high volumes of work
- Very high level of confidentiality, discretion, and judgement
- Commitment to, and enthusiasm for, client service and delivery
- Ability to manage conflict, negotiate and always maintain professionalism.
What’s in it for you.
Join a super fund on the rise. Spirit Super is growing and getting better all the time. We are about to merge with Care Super and proud of it.
We need great people to help us fly into our merge.
We celebrate diversity and inclusivity - it's in the heart of everything we do. As a valued member of our team, you can look forward to:
- Flexible working arrangements. Hybrid employees have freedom to choose what days they work from home
- Career opportunities — we’re growing and love to promote internally
- A leading wellbeing program, including counselling, financial advice, nutrition and wellness coaching
- Thorough onboarding, induction, and training programs to set you up for success
- Generous leave entitlements including five weeks annual leave per year
- Genuine focus on members.
How to apply?
For now, all you will need is the information in this advertisement to apply by submitting your resume with a cover letter by 9am, Wednesday 3 April 2024. You will receive a copy of the position description during the process if selected to proceed to an interview.
Your details will remain highly confidential in line with privacy legislation but may be shared with our merge partner Care Super in the future with your permission.
And don’t forget…
Visit www.spiritsuper.com.au/about-us/work-with-us and view our current opportunities and other great benefits of working with Spirit Super.
At Spirit Super we recognise that prioritising diversity and inclusion and placing this at the core of everything that we do is essential to our success. To make sure that our culture and focus on our members best interest continue to accurately reflect and champion the varied perspectives of our community, we celebrate diversity and always strive to be inclusive, regardless of: social identity, that is Aboriginal and/or Torres Strait Islander background, age, caring, responsibilities, cultural background, disability status, gender, faith/no religion, LGBTQIA+ status and social class: and, professional identity, that is profession, education, work experiences and organisational role.
Spirit Super is committed to accessibility and providing reasonable accommodations to all individuals participating in the application and interview process, and while performing their role. If you have any specific requests to help your application, please contact us at joinus@spiritsuper.com.au and one of our People and Culture team will follow up with you.
If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to reach out to us, we’d love to learn more about you!
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
