It Support Officer

Location: School-based role - (Based in the Eastern Suburbs)
Commencement Date: Immediate Start (or by negotiation)
Closing Date: Wednesday, 17 April 2024
Capacity: Permanent, Full-time position

About the Role:

The School ITS Officer (SIO) acts as the first point of call for all IT-related issues at the Schools and Service Desk. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person, in response to a prioritised ticketing system.

About You

The ideal candidate will be a professional and skilled IT Support person experienced with dealing with Level 1 and Level 2 support queries.

Key responsibilities include:

The School ITS Officer is required to perform tasks that include but are not limited to;

• providing on-site technical support in relation to end-user computing, data network, classroom audio visual, and IT systems issues in accordance with Service Level Agreements
• participating in the deployment of various ICT projects
• configuring, supporting and troubleshooting Windows, Apple and ChromeOS software environments
• auditing and maintaining schools' data networks
• liaising with the Supervisor of the Network and School Executives to assess the ICT needs within the schools and contribute to the continual improvement of ICT Services
• managing quotations on hardware, assets and software as required through Sydney Catholic Schools approved suppliers
• ICT asset management (both hardware and software)
• ensuring software licensing is current and a register of the software is consistently maintained to a high level of accuracy
• managing a strict backup schedule and ensuring adherence to established backup and recovery procedures.

In joining SCS, you will be part of the largest Catholic education community in NSW, with a unified vision and shared resources, encompassing over 145 schools and over 74,000 students. We enable job mobility across the system, diverse career opportunities and an extensive suite of professional development programs.

SCS is recognised for outstanding student achievement, with 9 schools in the top 100 of the HSC rankings and 17 schools placing in the top 150. We focus on enabling a quality preschool to post-school learning journey for every child, supported by a team of dedicated educators and caregivers.

In addition, we offer:

• a competitive salary of $90,000 per annum plus superannuation
• salary packaging of up to $15,900 annually
• up to 25% discount on school fees for parents of SCS students
• ongoing training and development opportunities
• discounts on gym classes and memberships, activewear, healthy meals, and wellbeing products
• ex-gratia leave between Christmas and New Year
• generous Employee Referral Program.

To be successful in this position, you must possess:

• demonstrated experience in customer facing desktop and network access support with the ability to troubleshoot Windows, Apple and ChromeOS operating systems
• demonstrated experience configuring and supporting fundamental Windows Server services (Active Directory, DHCP, DNS, File and Print, Backup)
• proficiency and understanding of communications between computer systems across layer of the OSI Model
• exceptional communication and relationship-building skills and customer service excellence
• a Post-secondary and/or relevant industry certification, eg. MSCA, CCNA, Aruba
• understanding of ITIL v3/4 Foundation framework
• flexibility and initiative in managing workflow with an ability to prioritise competing tasks
• ability to work autonomously and as a part of a larger team
• a current driver's licence and daily access to a car.

Application process

To apply for this position please click APPLY NOW and follow the prompts.

To support your application, you will be required to provide:
your current CV

• cover letter highlighting the criteria above.

If you encounter technical issues or for any general enquiries please contact the People & Culture Services team on (02) 9568 8*** (8am-5pm, Mon-Fri).

Statement of Commitment to Child Safety

Click here to access SCS' Statement of Commitment to Child Safety and join us in creating a culture of child safety and wellbeing.

Working With Children Check (WWCC)

This role is classified as child-related work and therefore requires a WWCC clearance prior to commencement of employment