Address
Form of workAbout the Role
We're on the hunt for an awesome tech who is eager to join the dynamic Perth based Bekkers team and support their clients through Australia and New Zealand.
Based at Inglewood, we’re looking for a super driven recent Graduate [Cert 3/4, Diploma or Degree] with strong customer service experience (ie retail, hospitality etc) and is the "go to" person for friends and family with their IT issues.
You'll be hands on with everything from remote support to onsite and project work - covering servers, desktops, networks, you name it.
You'll need a great can-do attitude, and love working directly with clients. We want to grow. Do you?
Day to day you will work on the service desk and assist with the following:
- Server troubleshooting (On-premise & Cloud)
- User account and access management
- O365 and Exchange incident response and request fulfillment
- End User Compute preparation and setup
- Security incident response
- Azure and Active Directory Administration
- OneDrive and SharePoint incident response and request fulfillment
- Networking troubleshooting
- Firewall and remote access management
- Laptop/Desktop troubleshooting
- WAN/LAN troubleshooting
- Router troubleshooting
- End-User service and peripheral troubleshooting
What sort of person are we looking for?
- Outstanding customer service skills, with excellent written and verbal communication skills. Don’t apply if you’re not confident and capable in this area!!
- Commitment to learning, taking direction and continuous improvement.
- Previous service desk experience working with business clients.
- Good understanding of current technologies
- The ability to think logically and solve problems accurately in a fast-paced environment.
- The ability to work in a team environment as well as work autonomously when required.
- Demonstrated experience working within a customer service focused role (even as a casual) with a demonstrated stable employment history.
- Ideally you will have completed (or currently undertaking) relevant formal studies in Information Technology.
- A sound working knowledge of Microsoft Windows and Office.
- Experience with file & print sharing, general network management and remote management tools.
- Knowledge of networking concepts such as firewalls and routing.
- Exceptional level of honesty and hardworking approach.
About Bekkers:
Bekkers are well respected as a highly skilled, end-to-end service provider, that’s even been endorsed to supply advice and services to the WA government. They strive to provide customers with the resources larger providers offer, but without the cost that their lumbering approaches incur.
Our customer service is ‘gold’ and continuously monitored for improvement.
better IT solutions. best service. that’s bekkers!
What’s on Offer
- Permanent Full-Time role based in the Inglewood office – Work close to home.
- A full range of work - onsite, remote, server, network, desktop.
- Your professional development will be encouraged and supported with further education/training opportunities provided - We are happy to assist you in gaining industry certifications.
- Positive, relaxed yet professional environment where every individual is valued. Make your mark.
- A commencing salary of $50-$55K plus superannuation will be offered dependant on qualifications and experience (A higher salary may be negotiated with a more experienced and exceptional candidate).
Want to join the Bekkers team?
If you are ready to kick start your career with a business that prides itself on providing exceptional customer service and building a strong team, then send your application in now!!
Applicants are asked to provide a current resume along with details/ evidence to support the above requirements of the role.
Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.
