Company

Professional Search GroupSee more

addressAddressPerth, WA
CategoryIT

Job description

Job Type: Full-time, Hybrid (3 days in-office, 2 days remote)

About Us: Our client are a dynamic and innovative tech company committed to providing exceptional IT support and solutions to their clients. The team is passionate about technology and dedicated to delivering top-notch service. We are looking for a motivated and skilled Level 1/2 Support Engineer to join our clients vibrant team in Perth.

Key Responsibilities:

  • Provide first and second-level technical support to end-users via phone, email, and remote access.
  • Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
  • Install, configure, and maintain computer systems, applications, and peripherals.
  • Monitor and manage support tickets, ensuring timely resolution and excellent customer satisfaction.
  • Assist in the setup and deployment of new hardware and software.
  • Maintain accurate documentation of support activities and system configurations.
  • Collaborate with other IT team members to troubleshoot and improve system performance.
  • Provide support for various IT projects and initiatives as needed.
Requirements:
  • Proven experience in a Level 1/2 Support role or similar technical support position.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with network troubleshooting and basic network configuration.
  • Experience with Microsoft Office 365 and other common business applications.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
Benefits:
  • Competitive salary package.
  • Hybrid working arrangement – 3 days in-office and 2 days remote, offering flexibility and work-life balance.
  • Opportunities for professional growth and development.
  • Supportive and collaborative team environment.
  • Access to the latest technology and tools.
  • Convenient Perth CBD location with easy access to public transportation.
Apply 

To apply for this role, please click "apply" or send your CV to *************@psgaus.com.au.

Refer code: 2250607. Professional Search Group - The previous day - 2024-05-23 08:35

Professional Search Group

Perth, WA
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