It Support Officer

ABOUT US
Momentum Collective is a registered charity and not-for-profit community services organisation creating real social change and inclusive opportunities. We have a proud 40 year track record operating in a suite of programs in disability, mental health, homelessness, social and affordable housing, family & domestic violence, child family and community services.
We believe in a shared or collective responsibility to help close these gaps and are looking for can do, positive people, to join our community movement.
ABOUT THE ROLE 
Reporting to the General Manager of Digital Solutions you will be part of our customer focussed and responsive IT team. As part of the role you will be responding to and resolving support requests including:

• Remote and onsite support across all Momentum Collective sites where required.
• User account creation and maintenance
• Maintain inventory including asset tagging and asset lifecycle.

You will engage with external vendors and provide assistance and expert advice using problem solving techniques to analyse and correct issues as they present.
This role can be performed in any of our office locations in Tweed, Lismore or Casino.
WHAT WE ARE LOOKING FOR

You have the capacity to self-manage workload and adapt to shifting priorities, demands and timelines to meet deadlines. You can work in a collaborative environment and present ideas in user friendly language.
You have exceptional interpersonal skills, with a focus on rapport-building, active listening, and questioning skills.
Working with Momentum means you’ll be part of an organisation which creates positive and lasting change in people’s lives
WHAT WE CAN OFFER

• In-house training and career development to support your future goals
• Our Employee Assistance Program includes free counselling, well-being coaching, nutrition coaching and financial coaching
• Our BRAVO rewards and recognition program celebrates your contribution
• Salary packaging options to increase take home pay and access to discounts and rewards

Criteria:

• Relevant IT Qualification or related field & demonstrated experience in a Technical Officer role
• Current unencumbered Driver’s Licence
• Evidence of full COVID19 vaccination
• Satisfactory Criminal Record Check
• Working knowledge of Operating systems and applications, Networking Services, Remote Desktop Services, Phones and Printers/Scanning equipment.
• Advanced aptitude in OS trouble shooting and resolution.
• Proficiency with antivirus and security software.
• Experience in the Health, Disability and/or Aged Care sector is desirable but not essential, offering a unique understanding of the challenges and opportunities unique to these industries

Momentum Collective is committed to creating social change and inclusive opportunities for everyone. We promote diversity when recruiting our team and are guided by our core values of trust and respect, wellbeing, innovation, working well together and being gracious. We respect the special place our nation’s first people hold in our communities and encourage applications from Aboriginal and Torres Strait Islander people, people with a disability, LGBTIQ+ community, people from culturally and linguistically diverse backgrounds and of mature age.
Interested in this position?
To Apply
Please click the “Apply” button to upload your resume and cover letter.
For Enquiries: please contact Aaron on 0491 066 416
We acknowledge the traditional custodians of the land on which we live and work and pay our respects to their elders past and present.