It Support Officer

GPA Engineering is a highly experienced, multidisciplinary engineering and management firm delivering engineering, procurement and construction management services for over 30 years. We develop, engineer and implement industrial scale projects across the oil & gas, defence, water treatment & distribution, mining & minerals, power generation & distribution, renewable energy and hydrogen sectors. With a commitment to providing quality assurance and maintaining environmental integrity, our people are highly qualified and additionally possess expertise to advise on project and risk management.

We are Australian-owned business with offices in Adelaide, Brisbane, Darwin, Melbourne, Sydney and Perth; supporting clients wherever they are located including rural or remote Australia, or overseas. Our team is diverse, motivated and professional, aligning under our values of teamwork, integrity, quality, safety and sustainability.

We are a diverse, motivated and inquisitive team aligned under our values of teamwork, integrity, quality, safety and sustainability. We work collaboratively whilst harnessing and developing our individual strengths. We aspire to empower and support employees to reach their full potential, to take on challenges and grow through experience, training, coaching and development. GPA offers a great range of employee benefits including opportunities for work travel, paid parental leave, an active social club, structured career progression, flexibility and loads more, coupled with a great city office location.

We are committed to maintaining a workforce with meaningful equity and diversity, as well as a workplace that embraces and celebrates the value of all cultures and backgrounds.

GPA is a place where people can be their best each day. We are supportive in nature and natural in our leadership. We offer engaging and continuously developing career pathways.  We share stories and we have fun.

As a result of continuous company growth, GPA is looking for an enthusiastic IT Support Officer to join our Perth team full-time. This is an exciting opportunity to join a high performing and growing team to develop your skills to the next level.

The Successful candidate will be required to spend 3 months in Adelaide head office at the expense of GPA to meet and learn from the IT Team.

Key Duties

• Answering Helpdesk Tickets
• Identify and address security threats and promote cyber security awareness within the business.
• Complete periodic compliance activities.
• Maintain equipment, software and related inventories, co-ordinate hardware and software purchasing.
• Provide in-person desktop support to the Perth office.
• General Networking support
• Coordinate communication between Perth staff and Adelaide IT Staff.

Essential Skills

• Good communication and interpersonal skills
• A willingness to pick up the phone in order to resolve tickets
• A positive attitude and willingness to learn new skills
• An excellent customer service ethic
• Understanding of Microsoft Windows and Office suite
• Self-Motivated and able to work independently

Desired Skills

• An IT Diploma or equivalent
• Understanding of PC/laptop troubleshooting and repair
• Knowledge of Windows server and virtualization infrastructure
• Knowledge of AD, DHCP and DNS
• A good understanding of networking technologies (SDWAN, VLAN’s, VPN tunnels, etc.)
• Knowledge of audio/visual and teleconference systems