It Support Officer

Immediate Start

Initial 6 Month Contract

An exciting opportunity for you to provide IT Support Services to one of our clients who are a leading utilities organisation in Queensland. As a Level 2/3 IT Support Officer, you will have the following responsibilities: 

Responsibilities

• Provide second and third level technical support to end-users in a customer facing environment
• Be the first point of contact for all MS Teams Meeting rooms
• Respond to service requests in a timely manner and maintain accurate records of support activities
• Troubleshoot and resolve software and hardware issues, including network connectivity problems
• Install, configure, and maintain software applications and operating systems
• Assist with the setup and deployment of new hardware and software as needed
• Escalate complex technical issues to appropriate resources and follow up to ensure timely resolution
• Communicate technical information to non-technical end-users in a clear and concise manner

Requirements

• Knowledge of Windows operating systems and Microsoft Office applications
• Strong troubleshooting skills and experience with hardware and software installations
• Intune, SOE Management and application packaging
• Excellent customer service and interpersonal skills
• Ability to work independently and as part of a team

How to Apply

To apply, please include your resume and contact details.

Contact Usama at Data#3 on 0414 330 *** or **************@data3.com.au

If you do not meet the role criteria but are still interested in hearing about opportunities through Data#3, please also get in touch for more info on our other available positions!

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check.

Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.