It Support Specialist

About HealthShare Victoria

HealthShare Victoria (HSV) is a state-wide organisation that partners with Victoria’s public health services and suppliers to coordinate strategic procurement. Over the last 12 months, we have delivered over $120 million in benefits to health services, and have over $1.16 billion in value under contract. We also played an important role in the Victorian Government’s COVID-19 pandemic response, securing essential personal protective equipment and life-saving equipment to support our health system’s readiness for the crisis.

We are now entering an exciting new phase in our organisational growth as we expand to deliver a full, end-to-end supply chain across the state, which includes the opening of a 22,500 square metre distribution centre that will serve as Victoria’s new medical consumables supply chain hub.

The Opportunity

The IT Support Specialist is responsible for supporting HealthShare Victoria’s common IT Business Systems and Applications in line with HSV IT policies, processes, and governance structures. The role reports to the IT Operations Manager and provides support and guidance on how to get the most from our core IT systems to the organisation. The successful applicant will have an inquisitive outgoing attitude with the ability to communicate outward in both technical and non-technical manner.

Key Accountabilities include, but not limited to:

• Provide second & third level IT support & troubleshooting to internal users.
• Administer business systems and IT applications across production and test environments to ensure availability and performance targets are met.
• Act as the go to person for business applications across the Microsoft 365 suite including Teams, SharePoint, and other applications. Exposure to Salesforce, Totara (e-learning) and Website Content Management Systems would be an advantage.
• Co-ordinate and perform application implementation, changes, and upgrades.
• Adhere to IT change control process across all environments.
• Monitoring of applications and systems to ensure on-going availability and capacity for all corporate systems.
• Work with interest groups to surface ideas for IT improvements.
• Investigate and resolve incidents and problems for all business systems and liaise with the IT service provider.
• Liaise with external vendors as required
• Maintain operational support guides, user guides, tips and other technical documentation.

What You Will Bring:

• A relevant Information Technology qualification and proven experience working in a technical environment and providing IT application support.
• Strong working knowledge of various application platforms.
• Training facilitation experience in a range of contexts including face-to-face, one-to-one or small group coaching, presentations and webinars.
• Experience developing a broad range of documentation such as user guides and manuals, technical specifications, and training materials.
• Computer literacy in MS Word, Excel, and HR Information Systems.
• Experience working in a corporate environment, preferably in government or healthcare.
• Excellent interpersonal, communication and presentation skills, including an ability to acquire information and influence others with diplomacy, tact and discretion and to engage internal and external stakeholders at all levels with respect and confidence and strong written communication skills.
• Strong problem-solving skills, focus, persistence and a positive outlook to ensure work is completed and outputs are of the appropriate quality, and accuracy.
• Ability to manage and prioritise multiple concurrent tasks and meet tight deadlines as required to meet business needs.
• Ability to work in both a collaborative and autonomous manner.
• A high level of personal integrity.

What HSV can offer you:

• Salary packaging
• 4 weeks of annual leave plus monthly Accrued Day Off
• Annual Leave loading of 17.5%
• Flexible work arrangements
• Easter Tuesday public holiday

HSV is an all-inclusive employer. Applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTI, and people from culturally diverse backgrounds are encouraged.

Probity checks are also conducted in the latter stages of the recruitment process.

Applicants requiring flexible working arrangements including part-time hours will be considered.