It Support

About the Role:

We are looking for an IT support (Level 1) who has a friendly and professional attitude, striving to deliver a high level of customer service and satisfaction. The successful candidate will help ensure the smooth running of the company’s systems and platforms, whilst maintaining a friendly and approachable attitude.

Key elements if the role include:

• First point of contact for all IT support queries

• Triage and provide technical support to end-users within the organisation, experiencing technical issues or have technology solutions requirements.

• Manage the relationship with our IT outsourced provider to escalate complex issues to higher-level support teams.

• Accountability of end-to-end solution development with support from our IT provider

• Provide guidance and support to staff to fully utilise systems, sharing your knowledge and technical expertise through cross skilling, collaborating and mentoring.

This role would suit an individual with 20 hours of weekly availability, offering flexibility in scheduling within core business hours (8.30am – 5pm). This role allows for a blend of office based and remote work options. It’s an initial fixed-term contract until September 30, 2024, with the potential for extension.

This role would be ideal for someone who is passionate for everything IT, enjoys working alongside others and has a flare for troubleshooting and an ability to solve problems. This role would suit someone currently undertaking study in technology, those seeking to re-enter the workforce or individuals in need of flexible working arrangements.

Our ideal candidate will have the following skills and attributes:

• TAFE Advanced Diploma in Information Technology/Networking or higher

• Confident with both the Mac and Windows platform

• Basic use of all Office applications and some understanding of how to support them

• Familiarity of physical computer components, server components, NAS/SAN

• Understanding of Office 365 technologies and concepts behind exchange

• Excellent customer relationship management skills

• Ability to multi-task, prioritise and problem solve

• Excellent documentation and communication skills

• Prior experience in a similar role or in an IT Helpdesk role would advantageous but not essential.

About element

element is a creative, multidisciplinary team that has been shaping Western Australia for over 30 years. element advises clients on statutory and strategic planning, stakeholder engagement, heritage services, urban design, place making, public art management and property economics consultancy.

What we can offer you:

• A culture where people's ideas are truly valued, and innovation is important.

• A commitment to your skills development and personal growth through professional development.

• Yearly bonus incentive program

• An award-winning designed studio in Perth CBD with use of gym and ‘A’ grade end of trip facilities.

• A flexible and hybrid work environment, striving towards the ideal work/life balance.

• A competitive remuneration package based on your skills and experience

• A calendar of social events and the ability to be involved in our social committee

If this role interests you and you can demonstrate the relevant key skills and experience, please provide a covering letter, (no more than 2 pages) and an up-to-date CV.

Any initial enquiries, please contact Nyssa Ashling at **@elementwa.com.au

While we do not have a closing date, we will be reviewing applications as they are received and interviewing suitable people.