Address
Form of workWhat is the role
Based from our Perth office, full-time (38 hours), Monday to Friday.
We are currently on the hunt for an IT Technician who has experience working for an IT Systems Integrator or Managed Service Provider.
The role is responsible for providing technical support to clients including diagnosing, troubleshooting and repairing hardware and software faults, installing and configuring hardware and software and contributing to project activities.
Key responsibilities of the role include:
- Providing remote and onsite support for client networks, systems and installations
- Testing, diagnosing, repairing, configuring and upgrading hardware and associated IT equipment
- Troubleshooting, analysing and identifying hardware, software and network system faults
- Configuration and deployment of PC and Server hardware as well as peripheral network equipment
Who we are looking for
This is a customer facing role wo will need to have excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so a candidate who has good time management and organisational skills will be heavily favoured. Technical skills required include:
- Previous experience and relevant qualifications
- Knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing and preventive maintenance
- Previous client service experience
- Understanding of Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365 and virtualisation technologies.
- Knowledge of TCP/IP, Cloud Technologies, and IT security
- Experience in managing network and firewall
What we offer
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided
- Bonuses and incentives for upskilling
- Comprehensive Employee Assistance Program
What we do
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
Who we are
New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide.
We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals.
