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SalaryWe’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. We have exciting and ambitious plans for the future and thanks to our passionate teams at NRMA Parks and Resorts, NRMA Motoring and Membership, NRMA Expeditions, Car Rentals, My Fast Ferry and Fantasea, we're on our way to becoming a leading domestic transport and tourism business in Australia. We are striving to make a difference that contributes to a brighter shared future for all Australians.
Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to do more.
Job Description
Your opportunity
We currently have a 12-month maximum term contract opportunity for an experienced Iteration Manager Business Analyst (IMBA) to join our Technology team to facilitate, coordinate and deliver programs including delivering on business case objectives, business analysis, team velocity, project communication & reporting and change management. This role will work closely with all business stakeholders and report to the Technology Delivery Domain and will cover some day to day Operations support and escalation for Motoring systems.
This role will offer hybrid work arrangements with the flexibility to work from either our Sydney Olympic Park and/or Sydney CBD offices and from home. This role will require the ability to work 24 x 7 to support the Roadside team as and when required by the business or operation team.
Specifically your key responsibilities will include:
- Manage project initiation, analysis, planning, control, variation, measurement, reporting and closure
- Create the foundations and platforms required for BA / Business Owner collaboration and delivery team estimations on sound User Story capture/requirements
- Define and maintain a continuous improvement philosophy for your domain which support both technology and business strategy to drive simplicity, efficiency and exceptional customer experience.
- Liaise closely with the product owners and business stakeholders to assist in their completing the necessary steps for each projects success
- Examine unknown factors which define business problems. Perform system analyses on web services, software programs and applications. Integrate new systems and programs with business operations
- Resolve project escalated issues and project change management
- Prepare project documents whereby scope, objectives, risks, assumptions, resources level, roles and responsibilities, schedules and deliverables are identified and defined
- Collaboration and negotiation with technical and business stakeholders to achieve optimal delivery in terms of cost, speed-to-market and business outcomes
- Track project and delivery costs and report on project status to stakeholders, customers and project team as required
- Vendor management to ensure SLAs and contractual obligations are being met.
- Tertiary level qualifications in a relevant discipline (e.g. degree in Computer Science, Business or equivalent)
- 3-5 years of demonstrated Business Analysis experience in successfully delivering Software Applications and associated Business Process changes
- Demonstrated solid understanding of business needs and customer focus beyond the technical/technology aspects
- Demonstrated IM & Business Analyst Skills and practices in an Agile and Waterfall environment
- Highly effective vendor management and facilitation skills with experience working with offshore teams
- Ability to capture User Stories/requirements, agree acceptance criteria and manage ambiguity
- Demonstrated experience in Agile estimation and driving delivery according to estimations
- A willingness to get involved at a detailed level when required
- Ability to work effectively during periods of high demand and tight timeframes
- Experience in negotiation, conflict management and facilitating resolution
- Proven experience in effectively communicating with stakeholders at all levels
- Highly developed estimation and project financial management skills
- Strong interpersonal skills with the ability to easily develop new relationships with suppliers and colleagues and to influence and impact from front-line to GM-level
To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:
- Free My NRMA Membership which gives exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
- Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
- Opportunity for ongoing training and career development
- My Thanks reward and recognition program for great contributions to the team
- Opens the door to further career opportunities in the wider NRMA Group
- We made the 2022 AFR Boss Best Places to Work List
- Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
- Certified as a Family Inclusive Workplace
- Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
Additional Information
