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Form of workGreat opportunity for a BA with knowledge of ITIL to work with iconic Australian company. $140 per hour. Strong pipeline of technology projects.
The company:
Our client is a world-class company committed to the technological development of their operations. Over the years they have maintained a successful and sustainable growth strategy aimed at the diversification and improvement of their assets thus returning to their shareholders and employees alike the benefits of a high-performing group.
The opportunity:
The ITIL Business Analyst is responsible for engaging with IT Service stakeholders (process owners, team leads and business stakeholders) to review existing capabilities, processes and workflows (including ITIL maturity assessments) and is responsible for the following duties:
Identifying key milestones for initial delivery (for example core processes such as Change/Problem/Incident Management) whilst building a pipeline of forthcoming work to drive continual improvement (for example: event management, service catalogue, etc.);
Collaborating and consulting with stakeholders to design and build out processes, workflows and documents with the objective of driving alignment/adoption of ITSM processes across the IT Team, with the support of the IT Leadership team.
Ensuring work is aligned with the forthcoming JSM migration (aligning to OOTB/ITIIL wherever possible);
Developing change management and training materials;
Identifying opportunities to improve service metrics, KPIs and reporting capabilities; and
Working with Atlassian, the client’s Jira Service Provider and internal teams whilst migration to JSM occurs.
Selection Criteria:
Ideally you will be tertiary qualified in information and communication technology, have substantial experience working as a Business Analyst and have assisted management in implementing or maturing ITIL and ITSM into an organisation. You will also need to have established and maintained IT service management process, practices and reporting system. Your excellent analytical, problem solving and communication skills with see you secure this rewarding 3-6-months contract role.
Applications:
For additional information please contact Vivian Simonelli on 0408 998 *** or Stuart Kingon 0438 754 *** quoting Reference 2022579 or apply on line at using the Apply Now link or visit http://www.ellisking.com.au/careers/
