AddressRole: Junior Associate
Location: Sydney, Australia
Skills-
- Understanding of ITSM process
- Understanding of Ops Ram and Service Now
- Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc
- Experience: Minimum 2-4 years of Relevant Data Analyst Experience
RESPONSIBILITIES
EUC tasks
- Good understanding of Laptop, desktop, software, imagining & Printers etc.
- Build and maintain good understanding stakeholder relationships.
- Understand business priorities, impact, and urgency across all areas.
- Coordinate with 3rd Party vendors for delivery of IT equipment.
- Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc
ITIL
- Ensure ITIL practices are followed by team.
- Good understanding of incident management P1,P2,P3,P4
- Should know Request, changes, problem management.
- Should know the on-call process while raising the critical issues
General
- Customer service skill
- Communication skill via phone, email, and live chat.
- Ensure that best practices and standards are followed.
- Identifying the areas of improvement and implement them within timelines.
- Initiate, demonstrate, and assume ownership of improvement areas of functionalities.
- Follow established guidelines, processes, design standards and enterprise development.
- Proactively identify opportunities to improve IT processes and procedures to enhance end user experience and operational efficiency.
- Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed.
Stock management
- Manage hardware stock level, and order IT equipment as required.
- Always ensure availability of end user devices.
TECHNICAL SKILLS
Must Have
- Knowledge of Active Directory, ADFS, Azure Active Directory, Rights Management Services (RMS)
- Support connectivity issues for LAN and WiFi connections. Good understanding of TCP/IP and LAN / WAN networking.
- Work with end user technologies that facilitate BYOD (CYOD, COPE etc..)
- Seniority LevelEntry level
- Industry
- IT Services and IT Consulting
- Employment TypeFull-time
- Job Functions
- Information Technology
- Skills
- Office 365
- Service Desk
- Communication
- Microsoft Exchange
- Skill Development
- Information Technology
- Active
Job Types: Full-time, Contract
Schedule:
- 8 hour shift
Experience:
- Microsoft Office: 4 years (Required)
- Active Directory: 4 years (Required)
Summary of role requirements:
- Flexible hours available
- More than 4 years of relevant work experience required for this role
- Working rights required for this role
