AddressLevel 1 Helpdesk Support – Full Time (Just a 3-minute scooter ride from the railway station)
Based in Joondalup, Perth, WA
First thing’s first, your application will be automatically rejected if you do not match these criteria. Note: This could impact on future applications.
- You must reside in Metropolitan Perth already.
- You speak and write clear English.
- You have unrestricted work rights in Australia.
- You hold a valid Driving License
- You are seeking to work full time.
- You accept this is an onsite role only.
- You are confident talking to people, taking phone calls and meeting people.
- You include a Cover Letter detailing your passion for tech and customer service.
Thank you for acknowledging these pre-requisites. Now for this incredible opportunity.
Full time - Up to $65,000 (Dependent on experience)
Are you passionate about IT and Tech, eager to kick-start your career in a family-oriented MSP? Perhaps you’re currently working in a role outside of the IT industry, but you have that passion for technology and customer service and want to get a foot in the door. This could be your lucky break.
We are seeking a 1st Line Helpdesk Analyst to join a compact MSP team in Joondalup.
You need to be confident, customer-friendly, and ready to grow in a tech support role.
The job is just outside of Joondalup and is a 10-minute walk from the railway station. Or 3 minutes on your e-scooter.
The train journey from Perth is typically 28 minutes. Or if you wish to drive, there is space for free parking.
Our client serves a diverse range of companies providing managed IT support to corporates and small business. You will be the face and voice of this company. The first port of call for incoming incidents and requests. This is why excellent communication skills and confidence in talking to people is so critical. You will need to enjoy talking to people, show empathy and then oversee and prioritise their inquiry to ensure it gets assigned to the right technicians.
Among the responsibilities will be:
- Manage incoming phone calls, emails.
- Log and prioritise tickets in ConnectWise (ticket logging system)
- Conduct basic IT support tasks for clients.
- Attend client sites to assist 2nd line engineers.
- Meet billable hours.
Company Values
- Being part of a team is essential.
- Opportunities for growth and development. This role has the potential to develop into a 2nd line engineer role.
Your core Skills
- Passion for technology.
- Customer Service.
- Understanding of Windows
- Experience of setting up PC’s and Applications.
Nice to have skills.
- CRM systems such as ConnectWise or Autotask
- Network hardware such as Switches, Routers and Firewalls
- Clearly spoken and written English.
- Reliable and punctual.
- Enthusiastic about tech.
- A people person.
- Analytical person.
- Excellent communication skills with colleagues and customers.
- Desire to learn and develop.
Benefits
- Free Parking
- Excellent location just outside of Joondalup
- Near railway station
- Super at 11.5%
- Free Tea, Coffee and Kitchen facilities
- Profit share scheme open after first full year of employment.
- Development potential to become a 2nd Line engineer.
Please include an application letter with references.
This role is open to anyone currently residing in Metropolitan Perth with full work rights. (Please do not apply from elsewhere)
Please provide proof of your right to work in Western Australia.
