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Form of workWho we are:
With local specialists in over 20 EFEX branches supported by our national reach, we’re industry-leading experts delivering simplicity to our clients - local, regional & national - with right-sized IT solutions that are just right for them. We have a down-to-earth, accessible approach, speaking business to business, to ensure IT is the best enabler of better business efficiency & productivity for our clients.
The Role:
If you’re a tech-savvy individual with a passion for problem-solving and excel at delivering exceptional customer service, we invite you to consider the role of Junior IT & Print Engineer. In this full-time position, you will become a valued member of our dynamic Mackay team where you will contribute to excellent customer service by providing both onsite and phone-based IT and print-related support to our valued clients.
This role offers you hands-on experience within a supportive and collaborative environment, the opportunity to work across a range of different client environments and offers exposure to some of the latest technologies in the market, allowing you to develop a wealth of skills & experience.
The key areas of focus are:
- IT Support (phone based): Deliver proficient and timely support customized to meet our clients' needs via phone and maintain ticket updates to ensure seamless system operation.
- Onsite Support: Forge positive customer relationships by offering excellent customer service, clear communication, and quality outcomes within IT Onsite SLA.
- Print Support: Build strong customer relationships by delivering excellent customer service, clear communication, and quality outcomes within Print Support SLA.
About You:
- Minimum 2 years of experience in a related technical field
- At least 2 years of experience in a print tech role
- Developing knowledge of our go-to-market offerings
- Outstanding customer service skills
- Excellent face-to-face communication and troubleshooting skills
- Ability to exercise initiative
- Excellent written and verbal communication abilities
- Strong time-management and prioritization skills
- Proven problem-solving skills, both technically and in meeting client expectations
- Meticulous attention to detail
What we offer:
- Competitive salary
- Supportive work environment
- Opportunities for continuous growth and development
- A diverse and captivating role – no two days are alike!
- Growing organization with exciting new prospects
If you are ready to contribute your technical expertise and passion for customer service, apply now and be part of our mission to deliver outstanding service!
