AddressWe’re a multi-utility service provider on a mission to make the world brighter. With simple, sustainable power, water, and data services, we work together with developers and communities to create a better future for everyone.
We are seeking a Key Account Manager responsible for developing and maintaining long term relationship with key clients withing Altogether’s Energy and Water Portfolio (predominately Embedded Networks) for Altogether.
The Key Account Manager will serve as a contact point for key clients, vendors, and internal teams. The role is responsible for understanding the client needs and suggesting solutions, whilst ensuring services are being provided in line with contract and service levels.
Key Responsibilities
• Work with client stakeholders at the various building levels (BC s/OCs/strata managers/ FMs/RUM’s) including SME’s and C&I customers to inform and educate about products, services and sign-up processes
• Develop trusted relationships to ensure clients do not turn to the competition, including proposing solutions that meet the clients' objectives
• Facilitate and attend all community engagement functions related to your portfolio
• Create account management plans, and resolve any issues and problems faced by customers
• Be responsible for keeping current customers satisfied and delivering exceptional client service on a day-to-day basis
• Answer customer enquiries and troubleshoot for the best outcome for the customer and the business
• Create, analyze and approve Client performance and financial reporting as required
About You
We’re looking for someone with account management experience, ideally, you’ve worked in the energy, strata, or embedded network industry. You’ve worked autonomously, managing stakeholders, identifying process improvements, and creating user stories accordingly. You have an eye for detail and can identify efficiencies easily.
• Experience in Account Management.
• Experience in the the utility or embedded network industry.
• Industry knowledge of Strata and Building Management
• Strong communication and presentation skills that cultivate and grow lasting business relationships both internally and externally
Why join us at Altogether?
You will be working within an energetic organisation that encourages growth and development. You will enjoy a collaborative work culture where you will be supported and empowered to contribute your ideas and identify opportunities for your team, the business and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibilities.
What we will provide
• a collaborative, positive team, with flexible work-from-home options based out of our North Sydney, Gold Coast or Brisbane offices.
• Growing organisation within the water and embedded energy industry
• Additional paid leave e.g., vaccination leave, primary and secondary carer’s leave
• Purchase additional Annual leave & Salary Sacrificing options.
• Family & Wellbeing initiatives e.g., Access EAP program, additional wellbeing day off
• State of the art offices
• Work anniversary prizes, monthly birthday celebrations, and snacks in the kitchen!
Please note that this role can be working from our Surfer's Paradise/GC or Bowen Hills/Brisbane Office.
If this sounds like you, why not join us and apply today!
