Key Account Manager

We currently have a vacancy for a Key Account Manager, based at our Unanderra facility. Responsible for maintaining and growing existing Key Accounts, the Key Account Manager at DGL Warehousing and Distribution plays a pivotal role in fostering strong client relationships and driving sales revenue.

Key Responsibilities

• Guide the transport team in customer communication and operation tasks
• Incident report and incident close out experience
• Monthly/ Quarterly reporting
• Lead Transport operation efforts, managing customer decision-making effectively.
• Manage Key Accounts, aligning DGL’s with customer requirements.
• Drive sales and revenue growth within Key Accounts.
• Analyse account performance metrics to identify trends and improvements.
• Complete reporting accurately and promptly.
• Align DGL equipment with Key Account business needs.
• Ensure adherence to the DGL customer requirements & process.
• Utilize analytical skills to drive data-driven decision-making.
• Establish clear communication channels internally and externally.
• Understand customer needs and deliver innovative solutions.
• Provide consistent direction to staff to ensure customer satisfaction.
• Foster strong customer relationships, identifying new business opportunities.
• Collaborate with internal stakeholders to meet customer performance objectives.
• Maintain enthusiasm, meeting tough targets consistently.
• Listen empathetically, observe behaviour, and build rapport effectively.
• Maintain compliance with all DGL policies and procedures.

Knowledge, Skills, Experience

• Previous sales or customer service experience in an operations role, ideally in industrial supply or related fields in the transport sector
• Track record in meeting sales targets and customer proficiency.
• Alignment with core values of DGL and its customers.
• Demonstrated drive, enthusiasm, and success in managing customers' needs.
• through sales processes, transport management, objection handling, and identifying new opportunities.
• Collaborative mindset, adept at building strong relationships with key customers and internal stakeholders, as well as establishing connections with prospects.
• Strong verbal and written communication skills for effective interaction with clients and team members.

About the DGL Group 

At DGL Group, we focus on solving problems for our customers. We are a diversified industrial group of companies, offering end-to-end supply chain service, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions. 

With more than 4,200 customers and 750+ employees, we operate across Australia and New Zealand, as well as internationally. We are listed on the Australian Securities Exchange and are on a trajectory of significant growth – which brings enormous opportunities for the right candidate. 

Recruiters: We recruit internally so please don’t send us candidates or contact our managers. We’ll contact you if we require your support. 

Privacy collection notice

As part of the application process, we ask you for private information such as your name, contact details, qualifications, employment experience, your right to work in the relevant location and, in some cases, medical information. If you move ahead to the next step, this will also include reference checks and potentially personality profiling. This information provides us with an insight into how suitable you are for the role. 

Any information obtained is confidential and managed by the relevant recruiting team member. We store the information securely, and it can be accessed only by nominated people in the company. It is not provided to any third party without your written consent. Where the law requires, the information may be provided in line with the legal direction. By applying for this role, you consent to the collection of private information in line with this notice.