Leading Hand

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. The Opportunity:The Leading hand is responsible for overseeing the efficient operation of the Field Service department to ensure it operates safely and profitably by coordinating all activities of staff and customer requirements.Key Responsibilities:Manage all elements of the department as directed to achieve growth and profitability in accordance with the Branch requirements.Provide a High level of customer satisfaction by delivering upon the Customer Support Charter StandardsDevelop, Lead and Mentor staff who are assigned to the service department to achieve a high level of moral and engagement.Liaise with other departments and suppliers to provide a high level of customer service and support in line with the Customer Support CharterEnsure all staff and contractors conform to the Komatsu Health and Safety Policies and that continuous improvement measures are implemented.Roster: Monday to FridayRole Located: GunnedahKomatsu Benefits:Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefitsFinancial: Company funded Income Protection InsuranceCareer: Recognition, awards, flexibility, further education studies and internal career developmentHealth: Corporate discount with Bupa, Total Wellbeing Solution with Telus HealthTravel: Discounts with Avis, Qantas, Crown, IHG and travel agentsReferral Program: $3000 referral payment for referring a successful new employee to KomatsuWhat we are looking for:Possess leadership skills.Ability to direct staff and ensure objectives are met.Qualified Plant Mechanic.Ability to provide a high level of customer service in line with our Customer Support CharterDemonstrated commitment to safety.Good computer skillsC classification driver’s licence.Ability to work unsupervised.Excellent written and verbal communication skillsGood understanding of computer systems and Microsoft OfficeQualifications:Cert 3 Heavy vehicleDesirable Supervisor certificate S1, S2,S3Previous Product knowledgeReady to get started? Simply hit the apply now button! Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.