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SalaryJob Type: Full-time, Hybrid (3 days in-office, 2 days remote)About Us: Our client are a dynamic and innovative tech company committed to providing exceptional IT support and solutions to their clients. The team is passionate about technology and dedicated to delivering top-notch service. We are looking for a motivated and skilled Level 1/2 Support Engineer to join our clients vibrant team in Perth.Key Responsibilities:
- Provide first and second-level technical support to end-users via phone, email, and remote access.
- Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Monitor and manage support tickets, ensuring timely resolution and excellent customer satisfaction.
- Assist in the setup and deployment of new hardware and software.
- Maintain accurate documentation of support activities and system configurations.
- Collaborate with other IT team members to troubleshoot and improve system performance.
- Provide support for various IT projects and initiatives as needed.
- Proven experience in a Level 1/2 Support role or similar technical support position.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with network troubleshooting and basic network configuration.
- Experience with Microsoft Office 365 and other common business applications.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
- Competitive salary package.
- Hybrid working arrangement - 3 days in-office and 2 days remote, offering flexibility and work-life balance.
- Opportunities for professional growth and development.
- Supportive and collaborative team environment.
- Access to the latest technology and tools.
- Convenient Perth CBD location with easy access to public transportation.
