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Form of workIf you are passionate about information technology, we want to talk with you! You will be a key member of the Managed Services Team, which strives to provide leading infrastructure support, services and solutions to our clients across Australia.
In this role, you will leverage your desktop, server and cloud knowledge to work with established internal teams and clients, delivering friendly and reliable client support working with on-premise and cloud solutions. Your work as a Service Desk Analyst will focus primarily on providing desktop, server and cloud based support and implementations and customer service.
You will have the opportunity to apply your skills and experience in a dynamic and growing MSP and SaaS organisation.
The Role
We are looking for a Service Desk Analyst. The role is a full time permanent position and requires the successful candidate to work with an experienced team providing SaaS and managed services support to our clients.
Benefits
- The opportunity to gain valuable experience and work on a diverse range of technologies and environments
- Extensive hands-on training in manage services tools and technologies
- Significant earning potential, with competitive base salary
- Training, mentoring & full support, plus Certifications
Responsibilities
Your responsibilities will include:
- Performing troubleshooting and issue resolution for internal and external users
- Answering phone calls and responding to support requests
- Performing regular maintenance and upkeep tasks on client equipment
- Processing quotes and orders, and liaising with third party suppliers
- Working collaboratively with the team to deliver high quality, robust and scalable infrastructure solutions; and
- Acquire knowledge and obtain certification in Windows server technologies, Cisco/Sophos Networking solutions and Microsoft 365 technologies.
Skills & experience
We are looking for:
- Knowledge and understanding of Windows, Microsoft Office, Active Directory and Remote Desktop Services;
- Experience with Microsoft cloud platforms including Microsoft 365, Intune, Defender for Endpoint, Teams and SharePoint;
- Experience designing and working with virtualised server, shared storage & highly available technologies;
- In-depth understanding and knowledge of TCP/IP, Virtual Private Network and client operating systems;
- Client support and liaison, with excellent communication skills; and
- A desire to learn and understand more about how systems work.
Exposure/Experience in the following is highly regarded:
- 1st and 2nd level end user support;
- Microsoft 365 administration and support;
- Networking and systems administration;
- Certifications from key vendors: Microsoft, Sophos, Dell.
Australian citizenship and security clearance is highly desirable.
About us
F1 Solutions is well known for bringing technology excellence to life. For over 27 years we have been helping Government, businesses and not-for-profits achieve greater success through IT support and software solutions.
We do this by:
- translating cutting edge ideas and research into ethically and commercially viable products that save millions of lives
- making technology simple for Commonwealth and State Government so that everyday citizens can go about their daily lives
- helping businesses achieve high performance with disruptive ideas that have the power to transform
At F1 Solutions we are proud of our Australian heritage and track record of providing jobs and contributing to the local economy. Equally important is our commitment to driving innovative solutions, combining our deep commitment to our clients with cutting edge, bespoke platforms that drive change.
Our vision is to be a great place to work, delivering business growth through exceptional people who are empowered to achieve and acknowledged for our collective success.
We are fully committed to providing our clients with high quality solutions backed up by knowledgeable advice and superior service. We are looking for employees who have a similar sense of commitment and who are:
- Energetic, focused on continuous improvement and willing to innovate and persist when facing challenges
- Dedicated to serving our clients well and willing to go the extra mile when needed
- Committed to fulfilling our mission of bringing technology excellence to life and living our values of Innovation, Capability, Expertise and Best Practice Solutions to life
In short, we are looking for people who are committed to our mission, who do what they say they will do and who get the job done to a high standard.
What we offer our employees
We know that if F1 Solutions is a great place to work then we will be able to attract and retain the people we need to achieve our mission and serve our clients well. Our employees have told us what they really value and we work hard to deliver this:
- Contributing to our mission of bringing technology excellence to life – by pursuing opportunities that genuinely make a difference to the organisations we partner with
- Providing opportunities to learn and grow – by continuing to implement our strategy and perform at a high level we will be able to support ongoing development for our team members and provide autonomy
- Fostering effective relationships with colleagues and business leaders – making sure that our teams and the wider business have clear goals, are structured and resourced properly, work well together, share information and celebrate their achievements
- Managing work and life demands – ensuring that the workload is reasonable over the annual cycle for our industry, understanding your needs and commitments, and offering as much flexibility as possible and the right tools to enable you to do so
- Enjoying the job – making sure that the job matches your capabilities and aspirations, providing personal development opportunities, showing you how you are contributing to the success of the organisation, and having some fun along the way
- Offering fair pay and benefits – we regularly review our pay and benefits with the goal of ensuring that we remunerate our people fairly and recognise high performance
