AddressWe are looking for a new receptionist to join our dental clinic in Clayton
Who are we?
Dustan Dental & Medical Suites has been providing quality dental care to the community for over 3 decades. The clinic has been added to a larger group of clinics in mid August 2023 and is now looking to grow to the next level by introducing full arch surgeries and treatments. The clinic will be working closely with other sites within the group including operating theaters.
We focus on high quality dentistry for the whole family – preventive, restorative, cosmetic and complex work. Our dentists are experienced professionals who pride themselves on delivering the best long-term outcomes for patients.
What are we looking for?
A motivated team member who is a leader and experienced in the dental industry. The receptionist will coordinate daily practice functions, flow of patients through the practice, work well with our team of skilled receptionist, assistants and dentists to help grow the business. This role combines leadership and day to day operational tasks.
Role Responsibilities & KPIs
Offering all patient services from dental treatment to in house OPG & CT scans, treatments offered are extensive & provide an interesting work place very similar to a specialist environment.
You will know you are doing well when you achieve the following:
- Minimally one google review per day
- Booking 4-6 full mouth rehabs per month.
- Minimum of 1 production slot per dentist per day.
- No missing information on patient records.
- No complaints from patients or colleagues.
- Making sure at least 80% of consults follow through to become patients.
- No errors with banking reconciliations
- Effective and productive appointment book with accurate data entry and error free bank reconciliations.
- Consults converting to booked appointments.
Key attributes
- Team player – we are a small team and everyone is multi-skilled. We need someone who is willing to roll up their sleeves and get involved in all areas of the business.
- Great communication skills – written and verbal. We are looking for someone that is warm, caring and professional
- Creative thinker and good problem solving skills
- Keen attention to detail
Desirable attributes
- Experienced as a dental assistant so can fill in if required.
- Previous practice manager or front office coordinator experience.
- The role will be full time for 38 hours a week spread over 4-5 days. Timing is negotiable for the right candidate
- Remuneration is top tier and based on skills offered.
- Training will be provided for the clinical aspects of the role.
If this sounds like the role for you, please apply now.
