Local Service Manager

Local Service Manager 

• Employment Term: Permanent Full Time Opportunity - 76 hours per fortnight. Hybrid working. 
• Location: Rockhampton, Brisbane, Townsville and Sunshine Coast (other areas will be considered)
• Remuneration: From $110,912 + 11% Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with UnitingCare Community

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. 

As an integral part of our Lifeline Community programs team, as a Local Service Manager, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. 

Let’s make a meaningful difference, together.

Your part in our UnitingCare Community team

We are currently seeking a Local Service Manager to join our Lifeline Community programs team on a full-time permanent basis. The purpose of this state-wide position is to manage and develop Lifeline Community programs, provide practice leadership to employees, facilitate the development of quality practice and ensure effective co-ordination of service delivery. 

This role is required to work cooperatively across UCQ programs to derive maximum benefit for people accessing services and enhance community engagement with Lifeline Queensland services. Build, develop, lead and manage high performing teams across services. This will include managing the financial, human resources and operational management of all service and program areas.

Duties of this role include;

• Supervise, develop and support the Leaders within services and programs to ensure a high standard of service and compliance
• Lead and manage the continuous improvement of all aspects of these programs and seek out opportunities for expansion 
• Develop, achieve and report on operational plans for all services within the designated area of responsibility 
• Develop and maintain effective networks, relationships and partnerships both internally and externally 
• Maintain a working knowledge of contemporary research and best practice models in the field 
• Work within relevant quality and risk frameworks and guidelines in accordance with relevant standards 
• Drive continuous improvement activity 

Please note this position will include some travel as required. 

• Tertiary qualification in a relevant field including Social Work, Psychology or Social Science (Lesser formal qualifications with acquisition of considerable skills and extensive and diverse relevant experience to an equivalent standard)
• A positive blue card
• A current driver licence 
• Significant experience in providing services related to Crisis Intervention and suicide prevention
• Demonstrated experience in leading a team to achieve service performance outcomes together with an ability to provide quality supervision and training
• Demonstrated experience in leading teams geographically dispersed
• Demonstrated ability to develop and maintain collaborative partnerships with internal and external stakeholders
• Thorough understanding of program management principles and techniques
• Demonstrated understanding of contemporary human resource management practices

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives.

• Flexible work arrangements to support work-life balance
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference 

Joining our Lifeline team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness. 

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: 

• provide welcoming, safe and nurturing services for children 
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion 

Our approach is simple –everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.