Logistics / Warehouse Operator

Mobile Tyre Shop is changing the way Australian’s change their tyres thanks to our leading online shopping platform and nationwide fleet of tyre technician's.  Our customers love what we do!

Those in our team who make this magic happen are known as our Logistics and Warehouse operators. 

Logistic @ Warehouse operators receive completed customer orders from our web site, call centre and fleet team.  They then ensure that the right tyres are onboard our Tyre Technicians van in time to fulfill our customers expectations.   

This is a diverse and fast paced role focused on customer service and operations.

No tyre experience needed 

We offer: 

• Generous remuneration and benefits. 
• Over time available.
• A friendly national team environment 
• An established team that are willing to train the right candidate 
• An autonomous unsupervised role ideal for a self-motivated person still working within a team 
• A key role in a national business experiencing impressive, accelerated growth 
• Opportunity to learn new skills and growth within the organization.

The Role: 

Overall responsibility to oversee your customers order through to fulfilment 

• Process and check customer orders as they arrive 
• Deal with customer enquiries by phone or email once they have made a booking 
• Liaise with the customer to ensure the tyres they have ordered is correct and work with them if an alternative needs to be arranged 
• Order tyres and coordinate them to be in the right van for the job 
• Schedule your Tyre Technicians as efficiently as possible 
• Monitor and optimise availability slots to maximise your Tyre Technicians output 
• Ensure that the completion of the job is accurately reflected in the customer invoice 
• Work together with your Tyre Technicians, and sales team to make enhance your work life, efficiencies, and customer experience 
• Provide feedback and assist to develop processes that improve your efficiency and the customer experience 
• Strive to ensure, protect, and promote the MTS brand 
• Help allocate tyres in the warehouse
• Full training provided 

The Candidate 

• A desire to provide a superior customer experience with a customer first attitude 
• Ability to manage multiple priorities, while focused on the customer’s needs. 
• An excellent planner who foresees any obstacles to minimise problems 
• A great communicator on the phone and in email 
• Effective time management skills 
• Analytical mind and approach with an ability to work well under pressure 

The role you’ve been looking for? Apply today for a confidential discussion.