AddressAbout the role
You'll be the conduit between Treasury Wine Estates and external service providers to ensure the effective and efficient delivery of outcomes relating to Service Management, Service Integration and Technical Operations, such as Service Desk, Applications, and Infrastructure.
- Lead, direct and monitor our service provider, ensuring processes are clearly aligned to strategy, business needs and Service Level Agreements
- Facilitate alignment and synergy between the internal delivery teams and Managed Services delivery teams
- Ensure continuous improvement in technology service delivery and automation aligned to TWE strategy
- Critical incident management, and escalation management
- Oversight of the day-to-day service operation and performance
About you
As an expert in your field of managing service providers, you will be a genuine and engaging leader who is able to build and foster effective relationships within our organization[ and partners.
- Confident in managing relationships between the business and external managed service providers, including key deliverables and escalations
- Experience in leading cross functional teams
- Strong communication skills, both at a technical level and at a business level
- You are a Subject Matter Expert in the Applications, Service Desk and / or Infrastructure space
- Qualifications in ITIL and demonstrated experience in a ServiceNow environment
- Resilience and the ability to work in a dynamic and diverse environment
What's in it for you
- AFR Boss Best Places to Work Top 10 Manufacturing and Consumer 2023
- Access to the world's most admired wines through our employee product allowance
- Flexible/hybrid environment to empower you to be your best
- Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe
- Opportunity to build a career across multiple functions (we're really good at doing this!)
- Structured development programs to support your health, wellbeing and career
- "TWEforME Day" - an additional day of leave each year, for you to do you
- Meeting-free Monday mornings (we all love this!)
What's it like to work here?
We bring our whole selves, we're courageous and we deliver together - that's our DNA. We're a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We're definitely "glass half full" people and see challenges as opportunities and move with pace to achieve our goals.
If you're ready to help us be the world's most admired premium wine company, please apply now!
It takes all varietals!
Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.
How to apply
We move quickly at TWE and continually review applications, so if you don't want to miss out, apply today.
Please note that cover letters are not required (we really mean this!) All applicants will receive an email to invite them to complete online assessments that will cover three areas: personality profile, cultural fit and a cognitive assessment. The assessments should take around 30 minutes in total and you will be able to download a report at the end of it. We will then be in touch ASAP to update you on how your application is progressing. We ask you to try to complete the assessments ASAP - ideally within 24 to 48 hours.
Note that we prefer to deal with you directly; we haven't briefed a recruitment agency on this role and won't be accepting CVs through any recruitment agency, so please apply directly.
