Manager, Claims Recovery

Welcome to This Australian Life.  

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not discover where we can go? 

This role is responsible for leading a team of Recovery and Support Specialists to provide technical advice, guidance and support to the Claims team on return to work, rehabilitation support services, occupations, functional and case management matters, and assist in reaching desired claims durations and outcomes in line with the terms and conditions of the policy.

This will be achieved by ensuring strong Recovery and Support disciplines, management of external rehab provider relationships and ensuring capability development across the claims team.

The Manager, Claims Technical is also responsible for the resolution of escalated provider performance, whilst delivering outcomes that align with TAL’s claims philosophy, claims handling procedures and risk management framework.

A key focus of the role is to optimise assessment quality within the Income Protection, Life, Trauma and TPD portfolios and support Claims Consultants to build their capability in line with the TAL claims Recovery and Support frameworks. This includes development of health, recovery and return to work propositions, tools, guidelines or other resource to support the operational management of TAL’s rehabilitation offering.

• At least 2 years’ demonstrated experience in a similar role within Life Insurance or 5 years’ experience within an Occupational or Vocational Rehabilitation field or other allied health discipline
• Experience in coaching and embedding knowledge, including an uplift of skills of claims consultants.
• Experience in process improvement and projects.
• Excellent knowledge of the Life Insurance Code of Practice, Insurance Contracts Act, Privacy Principles and other relevant legislative or regulatory requirements and their application during claims assessment.
• Ability to identify and develop strategies to overcome biopsychosocial issues and barriers in claims assessment and management.
• Strong written and verbal communication, negotiation and influencing.
• Demonstrated ability to provide excellent customer service to a wide range of clients and stakeholders.
• Demonstrated experience in the provision of effective rehabilitation services (desirable).
• Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable).
• Diploma or Cert IV in Life Insurance, or equivalent (desirable)

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.   

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.  

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.  

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.  
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.