Manager Customer Experience

Join us as our Manager Customer Experience for a full-time ongoing position. This role comes with a generous salary of $111,857.24 to $127,436.90 p.a. plus superannuation.
Job Description
What you'll be doing
On a day-to-day basis, you'll

• Oversee and facilitate the delivery of our Customer Experience (CX) Strategy
• Facilitate and lead integrated improvement initiatives to foster excellent Customer Experiences
• Seek, identify and enable opportunities for using customer intelligence to inform business strategy and service improvement opportunities.
• Actively manage change, supporting an engaged and energised workforce.

Desired Skills and Experience
What you'll bring
We're looking for someone with:

• A tertiary qualification in a relevant discipline.
• Experience in a relevant senior position.
• A great track record in bringing people together to facilitate change in an organisation.
• Significant experience in strategy development and implementation.
• An understanding of the systems and orientation that lead to great Customer Experiences.

We're looking for someone with excellent leadership skills who will empower, support and influence their colleagues in service of improving the experiences for our customers.
For further details, see the position description
We look forward to hearing from you. If you have any questions, feel free to call Kellie King (General Manager Community & Corporate Services) on 5565 6616.
What we offer
Putting people first comes naturally to us, and that includes the people we employ. You'll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.
You'll be offered a range of great benefits including:

• Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
• An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
• A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
• A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
• Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.
We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.
We are

• A certified
• A

endorsed employer * Members of the

• Accredited members of the

Ready to find out about our employee benefits? Visit page and discover more about us.
How you can apply
Applications close: 11:59pm Sunday 24 March 2024
Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume.
As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description).