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Form of work#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is looking for a highly motivated, self-driven Manager with a strong ability to:
Lead a team of Security experts through inspiration, expertise and respect as you provide oversight, guidance and mentorship
Harness teams and individuals to uplift efficiency and sustain outstanding service delivery
Manage and deliver strategic program outcomes aligned to corporate objectives and the Falcon Complete mission
Serve as escalation point for significant customer issues and guide the customer and team towards resolution
Partner with sales leads as Falcon Complete subject matter expert to attract new customers and retain existing customer
Display outstanding resilience through well-rounded leadership skillset and continue to develop through ongoing self-reflection and prioritisation of this critical development path
Set prioritization for your team in a way that focuses on desired outcomes and creates efficiency
Leads the team through change, such as introduction of new services, product changes, and organizational changes.
Make decisions with consideration to all parties involved and with positive outcome in mind
Am I a Manager for Falcon Complete?
Are you capable of leading and influencing others towards desired outcomes? Are you self-motivated and able to motivate and inspire others? Do you love working alongside smart people and develop talent? Do you enjoy working with leadership representatives to align on shared outcomes for customers while maintaining a high standard for customer service? Do you have the tenacity to help grow this incredible business to the next level? Are you adept at all domains of Security and able to teach, provide guidance, and help identify customer pain points and solutions?
What You'll Do:
Under the guidance of the Director, a Falcon Complete Manager is expected to:
Provide leadership, guidance, and mentorship to your team while maintaining oversight of customer and team objectives.
Manage service delivery outcomes of all direct reports against strategic goals for Falcon Complete and Crowdstrike.
Lead the team through implementation of strategic and operational initiatives under guidance of Falcon Complete Leadership.
Track and report on the overall health of Falcon Complete customers with focus on customer or areas of concern along with recommendations to leadership.
Set team goals and provide leadership and guidance towards successful completion
Lean on your decision-making to escalate team or customer issues along with recommendations to the Falcon Complete Director and/or leadership team.
Serve as the representative for the team in strategic initiatives aimed at creating new value, improving existing service delivery capabilities, and creating execution efficiencies.
Demonstrate customer empathy and help resolve customer issues by partnering/ coordinating with other members of the CrowdStrike Teams.
As escalation point, meet with customers and be a listening partner with the goal of understanding the customer’s pain point, providing clarity of services, and navigating towards successful outcomes.
Provide leadership with resource needs demonstrating alignment to strategic outcomes.
Mentor, grow, and develop talent within the team.
Develop and maintain strong working relationships with internal stakeholders to help you support your customers.
What You'll Need:
Experience leading teams across various regions including US, UK, APAC
Experience leading people and customers through difficult situations
Demonstrable ability to operationalize new services
Strong decision-making that leads to positive outcomes.
Expert understanding through hands-on experience with customer security programs such as security operations, attack surface reduction, security metrics, and more.
Strong communication skills, particularly aimed at demonstrating value add, project status updates, present to leadership levels, and ability to influence and motivate your team
Demonstrable ability to communicate at various levels in an organization
Strong leadership skills with self-awareness and ability to adapt and learn from
Experience, education and qualifications
Your proven experience delivering meaningful outcomes and leading teams to excellence is what matters most for this role.
A degree (BSc or MSc) in Computer Science, Mathematics, Information Security, or other related fields is highly relevant. However, a degree isn’t everything to us here at CrowdStrike; we welcome applicants from all educational backgrounds
#LI-BS1
#LI-Remote
Benefits of Working at CrowdStrike:
Remote-first culture
Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
Competitive vacation and flexible working arrangements
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Access to CrowdStrike University, LinkedIn Learning and Jhanna
Offices with stocked kitchens when you need to fuel innovation and collaboration
Birthday time-off in your local country
Work with people who are passionate in our mission and Great Place to Work certified across the globe
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
