Manager - Information Management (Operations)

Manager Information Management (Operations)

• Ongoing full-time vacancy. 35 hours per week.
• Location: Parramatta/Sydney CBD. Flexible and hybrid working options.
• Salary $120,859 to $133,183 plus super and leave loading. Clerk Grade 9/10.

About us
At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
About the team
The Information and Technology division drives digital innovation and the way we interact with our customers through the development of digital products, IT support, cyber security, and Information Management services.
About the role
This is an exciting opportunity that will see you leading a team that champions best practice Information Management operations to further develop NSWTG's Information Management maturity.
You will take ownership of Content Manager (TRIM) to ensure NSWTG's information is managed appropriately according to legislative requirements. Additionally:

• You'll provide strong leadership across the organisation as you and your team deliver high quality Information Management operational support, expert advice and training for Content Manager (TRIM) to all staff.

• You'll build and implement a service desk function for Content Manager (TRIM)
• You'll coach and nurture your team to perform at their best and advance their technical and soft skills.
• You'll contribute to the delivery of an Information Management strategy and data governance program that will support and advance the strategic vision of the organisation.

• You'll contribute to major organisational change to lift Information Management capability within the Information Management team and across the wider business and oversee the operations of the Information Management support functions including Mail and Registry Services to ensure the delivery of optimal service to internal and external customers.

For more information about the position, view the .
About you
Your application is encouraged if you are:

• A true “people person” who thrives on leading a team, nurturing and developing staff and creating a positive culture.
• A strong leader with a proven track record of building teams, coaching staff and delivering results.
• Able to demonstrate a high level of expertise in the use and administration of Content Manager (TRIM), including system configurations and upgrades.
• Significantly experienced working in an Information Management or data governance function, with exceptional knowledge of the legislative requirements relating to records and Information Management.
• Highly skilled in stakeholder management, communication, and negotiation to drive improvements to the organisation's Information Management landscape.

Sound like you? We would love to hear from you!
Essential requirements

• Tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.

What we offer
NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose.
Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the on our website.
How to apply
To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability

Read: for tips with the application process.
Applications close 11:59pm, Sunday 4th February 2024.
For enquiries about the role, please contact Lauren Hayward, Senior Manager Information and Data Governance, Information & Technology on 02 9174 9536 or email .
For enquiries about the recruitment process, please contact Lisa Smith, Talent Advisor by email: .
Please do not send your applications directly via email or LinkedIn. Only applications submitted via the online portal will be accepted.
Please note:

• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18-months.