Manager - Program Management Office

This role is part of the leadership team of an ICT enabled business change program, focused on enhancing workforce management capability across the Department of Health and the Hospital and Health Services. This role reports to the Program Director, IWFM.Purpose
The purpose of the Manager, Program Management Office is to lead a program/project management support team to manage all the dependencies and status reporting across the program including the plan, scope, budget, quality, and risks of the program. The role will manage the program office processes and provide program and project management discipline advice to the Program Director and a team of project managers for the implementation of the IWFM electronic rostering solution.Key Responsibilities of this role are:Strategic Leadership

• Provide strategic direction and leadership in forward planning the implementation of the

Integrated Workforce Management (IWFM) statewide rollout program that delivers the
electronic rostering tool to the front line. * Manage and lead the Program Management Office to support the delivery of the IWFM program to Hospital and Health Services by effectively managing integrated schedules, resources, risks, deadlines and outcomes and ensuring availability and robustness of processes and systems to support program delivery.

• Provide leadership in the program and project management discipline to a team of Project Managers leading local projects designed to implement agency-wide improvements to

workforce management solutions in required timeframes and within established program
management frameworks.Program Management

• Provide expert advice in relation to assessment, analysis, development, documentation and implementation of program and project deliverables, including risks and issues identified across the program of works.
• Lead the creation of integrated statewide implementation plans and schedules to ensure all rollout implementation and transition activities are identified, scheduled, and managed across the lifecycle of each rollout.
• Ensure project schedules are developed in partnership with the program, the business and technology support teams and ensure post go live and support activities are planned and
• Prepare statewide implementation and transition stream reports for Governance Committees to report on achievements, progress, risks, and issues.
• Control the movement of program implementation activities through the program lifecycle to validate the completion of release activities and escalate risks and issues as required.
• Act as the conduit between the release program of work and rollout schedule to ensure the program is fully across all interdependencies with the release, including release scope, business impact assessment and go live timings.
• Provide guidance and management on the planning and execution of project implementation management linkages across all rollouts, including user acceptance, training, user provisioning and data management, including hypercare support.
• Lead and support the Program Management Office function including methodologies, standards, over all risks/opportunities, benefits, and interdependence between projects at the program level.
• Provide specialist project management advice to Business Implementation Team (BIT)

members and Managers and ensure project management capability is developed and
maintained within the IWFM Program. * Ensure the use of appropriate program and project management techniques, methodologies, and tools, including change control, risk and issue management, to ensure quality project outcomes are delivered.

• Supports the implementation of the Benefits Management Strategy including baselining, tracking, and reporting on benefits for the program.

Improvement

• Investigate, promote, influence, and drive the resolution of integration aspects between release management and project delivery issues.
• Follow the principles of continuous improvement to ensure that all products, templates, and processes created and utilised by the program are always kept up-to-date, including the integration of lessons learned from preceding implementation projects.

Communication

• Provide expert and strategic advice through briefing notes or other communication channels as required on a broad range of topics either proactively to manage risks and issues or as requested including reporting to the relevant governance committees.
• Represent the IWFM Program as required in high level and often complex communications, collaboration, negotiations and other interactions with clients, vendors, and other key stakeholders.
• Lead effective cross team collaboration involving all workstreams including business transformation, technology, training, governance, and business analysis to ensure learnings and lessons are shared between all team members.

Resource Management/Other * Ensure resource flexibility and workforce capability to support the delivery of the program to all stakeholders including the planning of resources required for the program.

• Manage the performance appraisal and development of direct reports.
• Maintain own expert knowledge, build internal expertise, and create new leaders through succession planning.
• Discharge the responsibilities of the position with reference to employment equity, anti-discrimination, occupational health and safety, and ethical behaviour.
• Ensure that the information of Queensland Health is managed in accordance with Departmental Information Security Policy and Standards to ensure its confidentiality, availability and integrity.
• Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services, and workplaces.

Key Competencies/Suitability Criteria for this role:You will be assessed on your ability to demonstrate the following: * Demonstrated experience managing a project/Program Management Office (PMO) including the creation and improvement of key project/program artefacts and an excellent understanding and application of the PRINCE2 methodology and products.

• Demonstrated success in providing leadership, management, and motivation to a team of project delivery professionals with a strong focus on meeting outcomes, quality client service, and customer driven culture in an environment of change, and in compliance with human resource policies.
• Proven experience in building large and complex plans and schedules to support ERP implementations and support transition.
• Demonstrated high level program/project management skills, extensive experience managing projects and working within a program environment, and the ability to design and implement plans and performance reporting leading to the delivery of successful programs/projects and effective management of risk.
• Advanced communication skills with demonstrated ability to provide advice, consult and negotiate with senior management and a diverse range of stakeholders on complex and strategic issues, build effective client and stakeholder relationships in an environment of change.

Like to know more?To submit your application, please apply online using the appropriate link below. Alternatively, for a confidential discussion, please contact Kylie Graham in our Brisbane office on 07 3185 5339 or email , quoting Ref No. 236977.Your interest will be treated in the strictest of confidence.