Manager Strategy And Delivery

Manager Strategy and Delivery

As the Manager Strategy and Delivery, you will be responsible for leading the development of our Insurance Business Plan to support the RACQ Group Strategy. You will play a crucial role in facilitating the development of the 3-year plan and implementing and facilitating initiatives and projects critical to the success of our 1-year Plan. Your role will involve translating member and operational insights, market and competitor insights as well as external trends, into actionable strategies that enhance service delivery, member experience, and operational efficiency.

Key responsibilities include but are not limited to:

• Lead the development, implementation and communication of the Insurance Business Plan.
• Translate insights and trends into service, experience, and efficiency improvements.
• Drive measurable change initiatives to enhance value for both members and the Insurance business.
• Develop and deliver innovative strategies within the Insurance context.
• Collaborate with Senior Executives to develop business cases and execute projects that drive cost reduction, efficiency gains, growth, and improved member experiences.
• Implement organisational change management principles and methodologies.
• Lead and mentor a team of 4-6 staff, fostering a culture of continuous improvement and high performance.

About you:

• Minimum of a degree in a relevant discipline.
• 7-10 years of relevant experience in Insurance strategy, business development, and project management.
• Extensive Insurance and regulatory knowledge.
• Proven experience in strategy development and implementation.
• Strong business case development and project delivery skills.
• Experience in business transformation and/or solution delivery.
• Proficient in Agile and/or Lean methodologies.
• Skilled in organisational change management and stakeholder engagement.
• Innovative and strategic thinker with attention to detail.
• Excellent communication, presentation, and facilitation skills.
• Ability to lead and manage complex stakeholder environments.
• Proven leadership and team development skills.
• Resilience, adaptability, and problem-solving abilities.
• Ability to prioritise effectively and drive continual improvement.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives.  We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Giving back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to 80,000+ online courses.

Ready to apply? You’ve got this.

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.

RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.