Mandarin Speaking - Finance Graduates/Entry Level

This fast growing e-commerce service provider requires a Mandarin Speaking, skilled and enthusiastic Customer Service Agent to join our team.

The key elements to these roles include:

• Answering inbound calls – basic troubleshooting from console; identifying the issues and recording the information. Correctly assign cases to backend processing department adhere with SOP.
• Responding and solving emails inquires/tickets aligns with the departmental average handling guidelines.
• Resolve merchant’s complaints
• Document client interactions and transactions accurately in our CRM system and excel spreadsheets.
• Collaborate with internal organization teams, including finance, operation, information technology and product project management to address clients needs and provide appropriate solutions.
• Perform data entry to record received calls; received incoming tickets and resolution; operation related email counts in a consolidated spreadsheet.
• Resolving deposit/withdrawal traces adhere with the departmental handling procedure.
• Preparing internal shift end report – record total numbers of cases received/solved within each working shift; data entry service log; numbers of ticket received for data collection/analysis.

  
To be considered for the role you will have:

• Previous experience in finance industry.
• Intermediate to advanced Microsoft Excel skills (VLOOKUPs & Pivot Tables).
• IT savvy and ability to navigate around systems.
• Preferred with experience in data processing / reconciliation or related field.
• Excellent Chinese and English communication skills, native Mandarin speaker preferred.
• Have strong numeracy skills, attention to detail and a high level of accuracy.

Benefits:

• Multiple working locations and hybrid work from home/office model when you are fully trained in your role
• Monthly office birthday celebrations, team lunch gathering
• Parental leave, extra annual leave days 
• Modern offices with multi-monitor setups in Center of Sydney CBD
• Companywide events including family days, team building, Christmas party and many more
• A fully stocked kitchen with healthy options and vender suppliers provided
• Good quality free coffee provided 24/7 with multiple selections
• Relaxing facilities provided in common area
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 380 retailers through our RewardsHub program

Must have ability to speak/read/write in Mandarin 中文听说读写流利. If you are interested in applying for this role, please hit 'apply' or for more information please contact ***@fitzgeraldjenkins.com