Address- Max-Term Contract - Ends 31 March 2025
- Location - Sydney
- Hybrid Working
How will I Help?
The Marketing Communications Manager is part of the Remediation team, a division of Strategic Marketing Communications and Journeys within the broader Go-to-Market (GTM) team. You will be responsible for delivering effective customer first remediation experiences that drive win-back and retention. Develop, track, and optimise performance of remediation content across digital presences and communication channels. Foster productivity and collaboration between internal stakeholders and external vendors
Key Responsibilities:
- Provide strategic insight to influence communication design to minimise customer impact and maximise customer experience.
- End-to-end delivery of customer communications utilising direct mail, email, SMS, digital, and frontline channels.
- Track and optimise campaign performance to deliver against commercial targets.
- Drive continuous improvement initiatives to reduce cost and maximise process efficiencies.
- Ensure compliance with regulatory guidelines and best practices.
- Accountable for proactively managing risks by adhering to the Risk & Control Framework, fostering a curious mindset, and asking 'should we?' to drive informed decision-making.
- Responsible for overseeing the engagement of external vendors and collaborating with them to ensure timely delivery of CRM campaigns.
What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
- Bachelor's degree in marketing or related field
- Excellent communication skills
- Proficient in key CRM disciplines
- End-to-end campaign management skills
- Thrives in a collaborative environment
- Strategic thinking and problem-solving abilities
- Analytical mindset to interpret data and make informed decisions
- Attention to detail
- Strong stakeholder management skills
What's it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
How do I Apply?
Start here. Just click on the APPLY button.
The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email ***************@westpac.com.au
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email ***************@westpac.com.au
Please ensure you have spoken to your People Leader before submitting your application.
Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants.
